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Random phone call
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Middleton
Community member Posts: 133 Courageous
Hi
Just thought i'd ask if this seems a normal procedure.
I had a missed call this morning(private no) and then around 3pm again, i answered and it was PIP dwp!.
I had no notification of such a call so was completely unexpected. Genuinely wasnt feeling great so had to do everything i could to concentrate.
Once i got my bearings, she asked me if i had begun my Morphine meds. This was her first question. I explained that the nhs are trying to not go this route and that they chose to place me on Robaxin 750 Methacarbamol. Along with all my other meds.
And she asked if this had helped me, so i explained it allows small pockets of relief, say a few hrs here and there,but not total. Maybe takes symptoms down from 90% usual down to 75% for a shirt time. As i wasnt expecting the call, this is the best answer i could give without having more thought on the matter.
She then asked, how i manage when i do go out.(Autism) She did candidly state before asking this that she knows i have so many co morbid physical issues, that she want to focus on the Autism aspect, of going out in public.
I was having an issue at the time of explaining my symptoms, but she felt i had gotten it across to her fine.
I just spoke honestly, but due to my cognitive and sensory issues, and not always having the right words at times, i am now second guessing myself.
There so much nuance, as youll all know to a simple Question and the symptoms cant be answered in a soundbite, but they have all my paperworks so, no problems there if they want to delve much deeper..
She ended conversation, stating she will now pass my paperwork onto ?? (sorry, ive totally forgotten who she said now).
Just to clarify, her response to me was from my Award Review that i sent in around Feb 2022. I sent so much info , as if it was like my first application.. She did mention the amount i sent in, but did agree its best to send more than less.
So, does the above seem a normal procedure for PIP to call this way? im partly asking as i need outside help with forms etc...so wondering what to do now..She said the next department(not her actual words, but i forgot who she said shes passing my info onto) will get back to me at some point.
Just thought i'd ask if this seems a normal procedure.
I had a missed call this morning(private no) and then around 3pm again, i answered and it was PIP dwp!.
I had no notification of such a call so was completely unexpected. Genuinely wasnt feeling great so had to do everything i could to concentrate.
Once i got my bearings, she asked me if i had begun my Morphine meds. This was her first question. I explained that the nhs are trying to not go this route and that they chose to place me on Robaxin 750 Methacarbamol. Along with all my other meds.
And she asked if this had helped me, so i explained it allows small pockets of relief, say a few hrs here and there,but not total. Maybe takes symptoms down from 90% usual down to 75% for a shirt time. As i wasnt expecting the call, this is the best answer i could give without having more thought on the matter.
She then asked, how i manage when i do go out.(Autism) She did candidly state before asking this that she knows i have so many co morbid physical issues, that she want to focus on the Autism aspect, of going out in public.
I was having an issue at the time of explaining my symptoms, but she felt i had gotten it across to her fine.
I just spoke honestly, but due to my cognitive and sensory issues, and not always having the right words at times, i am now second guessing myself.
There so much nuance, as youll all know to a simple Question and the symptoms cant be answered in a soundbite, but they have all my paperworks so, no problems there if they want to delve much deeper..
She ended conversation, stating she will now pass my paperwork onto ?? (sorry, ive totally forgotten who she said now).
Just to clarify, her response to me was from my Award Review that i sent in around Feb 2022. I sent so much info , as if it was like my first application.. She did mention the amount i sent in, but did agree its best to send more than less.
So, does the above seem a normal procedure for PIP to call this way? im partly asking as i need outside help with forms etc...so wondering what to do now..She said the next department(not her actual words, but i forgot who she said shes passing my info onto) will get back to me at some point.
Comments
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Are you clear whether the call was from DWP themselves or from the health assessor advising the DWP.Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
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That's so bad if it was an assessment without warning!
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Biblioklept said:That's so bad if it was an assessment without warning!
It may not have been an actual assessment. Sometimes they ring at random to ask a few questions and to see if they can complete a paper based assessment.
I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.If i see a question that i know the answer to i will try my best to help. -
I never answer my phone and just leave for answerphone if they did that for me they'd never reach me
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poppy123456 said: It may not have been an actual assessment. Sometimes they ring at random to ask a few questions and to see if they can complete a paper based assessment.Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
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I learn so much from you two, thank you!
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calcotti said:Are you clear whether the call was from DWP themselves or from the health assessor advising the DWP.
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Middleton said:calcotti said:Are you clear whether the call was from DWP themselves or from the health assessor advising the DWP.Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
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poppy123456 said:Biblioklept said:That's so bad if it was an assessment without warning!
It may not have been an actual assessment. Sometimes they ring at random to ask a few questions and to see if they can complete a paper based assessment. -
calcotti said:
I wasnt told it was a paper report and they simply needed to just ask a few questions. I was only asked 2 quick questions , the entire call took 10mins. -
calcotti said:
I wasnt told it was a report interview and wasnt given no notification of receiving a call.. I missed the first call because i was in bed(private no) and picked up call several hrs later..This doesnt seem normal at all.. I was only asked 2 quick questions and the entire call took 10mins. -
Update:
Spoke to Capita, who informed me it was Atos that had done the interview.
So spoke to Atos and the nice lady explained that it was actually a paper assessment due to all the paperwork that was sent in, plus she informed me that Guys hospital had been contacted and with all the weight of the obvious evidence they have decided already. She said she couldnt actually tell me the result, but covertly mentioned that i had nothing to worry about.!
Obviously i will only fully know ,when i receive the paperwork. But incredibly one day after a 10 mins phone call, i have a decision. Which by suggestion, appears to be favourable.
Does this seem the usual procedure? im purely guessing theyre trying to get through the backlog and have a new criteria ...i have no clue to be honest! -
It is rare bit does happen I had paper based on lyrics past review with jist a quick call like yourself
What doesn't make sense is they have said they kade a decision as its not down to them to make a decision they only make recommendations it's the dwp decision maker that makes the decision -
Middleton said:She said she couldnt actually tell me the result, but covertly mentioned that i had nothing to worry about.!They couldn't tell you because they don't make decisions. Only a decision maker from DWP can do that. The person you spoke to shouldn't have said anything to you because it's not their job to do that.Middleton said:Obviously i will only fully know ,when i receive the paperwork. But incredibly one day after a 10 mins phone call, i have a decision. Which by suggestion, appears to be favourable.I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.If i see a question that i know the answer to i will try my best to help.
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So exactly as poppy and I thought might be the case - a quick call (rather than a formal appointment) to establish whether assessor could complete a paper based assessment.Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
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janer1967 said:It is rare bit does happen I had paper based on lyrics past review with jist a quick call like yourself
What doesn't make sense is they have said they kade a decision as its not down to them to make a decision they only make recommendations it's the dwp decision maker that makes the decision
Update:
Spoke to Capita, who informed me it was Atos that had done the interview.
So spoke to Atos and the nice lady explained that it was actually a paper assessment due to all the paperwork that was sent in, plus she informed me that Guys hospital had been contacted and with all the weight of the obvious evidence they have decided already. She said she couldnt actually tell me the result, but covertly mentioned that i had nothing to worry about.!
Obviously i will only fully know ,when i receive the paperwork. But incredibly one day after a 10 mins phone call, i have a decision. Which by suggestion, appears to be favourable.
Does this seem the usual procedure? im purely guessing theyre trying to get through the backlog and have a new criteria ...i have no clue to be honest! -
janer1967 said:It is rare bit does happen I had paper based on lyrics past review with jist a quick call like yourself
What doesn't make sense is they have said they kade a decision as its not down to them to make a decision they only make recommendations it's the dwp decision maker that makes the decision
I then called capita, but it turned out it was atos that called me on the wed. To find out why i wasnt informed of the process, and the lady at atos clarified the call was a quick one as its gone to paper assessment.. but pretty much verbatim,she stated that she knew the results and hinted them. I know it may appear ive got this somehow mixed up, but this is literally whats been told to me.
I had no idea that atos would know the results.. -
janer1967 said:It is rare bit does happen I had paper based on lyrics past review with jist a quick call like yourself
What doesn't make sense is they have said they kade a decision as its not down to them to make a decision they only make recommendations it's the dwp decision maker that makes the decision -
They couldn't have known the outcome because no decision will have been made that quick.
I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.If i see a question that i know the answer to i will try my best to help. -
poppy123456 said:They couldn't have known the outcome because no decision will have been made that quick.
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