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Rin1472

Why?

What is the point of this letter? It means nothing! The last message I got from the DWP said “We have not yet made a decision on your claim. We will write to you when we have made a decision.”

This isn’t a decision though. So they lied. This is just pointless, unnecessary, junk mail.

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Comments

poppy123456

Completely agree. All is does is cause more unwanted anxiety because a decision can still take up to 12 weeks.

L_Volunteer

How frustrating @Rin1472

Hopefully, you'll receive the real update soon! Got my fingers crossed for you. If we can do anything to help in the meantime, please don't hesitate to give us a shout

bg844

The reason for the new text updates is to stop people from calling. I think it’s pointless in December when I get a letter saying ‘We’re sending you a £10 Christmas Bonus’ and I get the letter after it’s all over. The fees to send it and send the payment must surely be getting closer and closer to £10 every year.