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Rin1472
Rin1472 Community member Posts: 60 Empowering
in PIP, DLA, and AA
Why?

What is the point of this letter? It means nothing! The last message I got from the DWP said “We have not yet made a decision on your claim. We will write to you when we have made a decision.” 

This isn’t a decision though. So they lied. This is just pointless, unnecessary, junk mail. :(

Comments

  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    Completely agree. All is does is cause more unwanted anxiety because a decision can still take up to 12 weeks.
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,925 Championing
    How frustrating @Rin1472 :( Hopefully, you'll receive the real update soon! Got my fingers crossed for you. If we can do anything to help in the meantime, please don't hesitate to give us a shout  :)
  • Biblioklept
    Biblioklept Community member Posts: 5,202 Championing
    The amount of money they must waste on these pointless letters :( I wonder if their justification is that it stops people calling to ask what stage their claim is at, but these letters actually cause more worry 
  • bg844
    bg844 Community member Posts: 3,883 Championing
    The reason for the new text updates is to stop people from calling. I think it’s pointless in December when I get a letter saying ‘We’re sending you a £10 Christmas Bonus’ and I get the letter after it’s all over. The fees to send it and send the payment must surely be getting closer and closer to £10 every year.
  • Biblioklept
    Biblioklept Community member Posts: 5,202 Championing
    Yes totally I don't get that letter either such a waste!

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