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DWP owe me money??

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lbarrasin24
lbarrasin24 Community member Posts: 5 Listener
in Benefits and financial support
Hello!!

So I rang the DWP today because I have had £88 taken of my universal credit for as long as I can remember.

£44- budgeting loan
£44- other loans

so I rang because I though these must surely be nearly paid off by now. So I asked the gentleman who answered the phone how long I had left to pay these loans back and he stuttered and asked me if I was in an insolvency. Which I was. And he went on to explain that when i entered that insolvency 3 and a half years ago the DWP froze the debt recover but the system did not meaning these repayment have been being taken by mistake and they owe me it all back. He then said because I am due a payment on Friday with the £88 deducted he would have to wait until Monday to go through exactly how much I am owed back 🤯.

has this ever happened to anyone here?? 
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Comments

  • Biblioklept
    Biblioklept Community member Posts: 4,901 Disability Gamechanger
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    It hasn't happened to me but I've read of it happening to others before and they got all of it back. Have you been getting UC and the deductions for the whole 3 and a half years? @lbarrasin24
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  • lbarrasin24
    lbarrasin24 Community member Posts: 5 Listener
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    Thank you for your reply @Biblioklept. And yeah I have been on UC for the whole 3 and a half years. And they’ve been deducting it this whole time.
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  • bg844
    bg844 Community member Posts: 3,887 Disability Gamechanger
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    Hi,

    Unfortunately DWP do make mistakes with how huge their payments system is and general human error occasionally. Please be aware that it may not be Monday when you will get backdated, it can take time to add up and authorise it.

    Hopefully not too long now for you though.
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  • lbarrasin24
    lbarrasin24 Community member Posts: 5 Listener
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    No I completely understand @bg844. I just didn’t believe it that was all. 

    I was only ringing to check how long I had left to pay them off because I’m pretty sure the loans were only about £800-£1000 so I thought I surely must have paid it by now as they were from 2017! So I was shocked when he said that they owed me money. I’ve been meaning to ring for months now and I just kept forgetting 🤣🤦🏽‍♀️
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  • bg844
    bg844 Community member Posts: 3,887 Disability Gamechanger
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    It’ll be a nice bonus when it hits your bank account then after all them years. Enjoy whatever you’ll spend it on  :)
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  • lbarrasin24
    lbarrasin24 Community member Posts: 5 Listener
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    Thank you @bg844 and like you say human error is very common so I will wait to hear anymore from the DWP before I start to think of myself a little more debt free than I was last month 😩🤣🤣
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  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,983 Disability Gamechanger
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    I hope it was a genuine payment and it helps to relieve the debt for you @lbarrasin24 :)
    Community Volunteer Adviser with professional knowledge of education, special educational needs and disabilities and EHCP's. Pronouns: She/her. 

    Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.
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  • lbarrasin24
    lbarrasin24 Community member Posts: 5 Listener
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    @L_Volunteer thank you so much ☺️ 
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  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,983 Disability Gamechanger
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    You are welcome @lbarrasin24. It is the very least you deserve. Please feel free to keep us in the loop. We are all here for you if you want to share your updates with us  :)
    Community Volunteer Adviser with professional knowledge of education, special educational needs and disabilities and EHCP's. Pronouns: She/her. 

    Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.
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  • Janeyjulez
    Janeyjulez Community member Posts: 1 Listener
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    Yes this happened to myself and my partner. They over took for a loan and we noticed... eventually lol. We got back about £1500 if I remember correctly! It was a nice bonus at the time. Enjoy spending yours when you get it! 👍

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  • poppy123456
    poppy123456 Community member Posts: 56,456 Disability Gamechanger
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    https://forum.scope.org.uk/discussion/comment/874347#Comment_874347

    This thread is almost 2 years old now and the member hasn't been active since then. Hopefully they received what they were owed by now.

    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
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  • Albus_Scope
    Albus_Scope Posts: 5,424 Disability Gamechanger
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    Glad you noticed and you got the money back @Janeyjulez and welcome to the community. 😁

    Albus (he/him)

    Online Community Coordinator @ Scope

    Concerned about another member's safety or wellbeing? Flag your concerns with us.
    Want to give us feedback? Complete our feedback form now.
    Opinions expressed are solely my own.
    Neurodivergent.
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