Review call. Do they normally send a text to say they've received my paperwork?

littleruthie123
littleruthie123 Community member Posts: 511 Empowering
edited August 2022 in PIP, DLA, and AA
Hi just a quick question please.i filled out my p.i.p review around 8 weeks ago.ive recieved a capita call appointment.i  havent got a text too say they recieved my paperwork.do they normally do that.or am I wrong ?.thank you 

Comments

  • littleruthie123
    littleruthie123 Community member Posts: 511 Empowering
    @poppy123456 can you help please?
  • littleruthie123
    littleruthie123 Community member Posts: 511 Empowering
    Was praying for a paper based review as had put nothing had changed.but I understand this is rare sadly .(
  • poppy123456
    poppy123456 Community member Posts: 61,069 Championing
    They don't always send a text to say they received your forms. If this is an appointment for your assessment then you will need to make sure you attend. The assessment can last from about 20 - 120 minutes, sometimes longer. Yes, they do send text reminders for assessments.
    Was praying for a paper based review as had put nothing had changed.but I understand this is rare sadly .(

    If you put "no changes and nothing else" then i'm not surprised that an assessment is needed. Although most people have them anyway, even for reviews. Putting no changes doesn't help. All claims should be treated as a new claim and you should put as much information as possible.
  • littleruthie123
    littleruthie123 Community member Posts: 511 Empowering
    I dident put no change and nothing else.i answered all the questions as I've done before ..it seems logical now they recieved it as now have telephone consultation thanks 
  • littleruthie123
    littleruthie123 Community member Posts: 511 Empowering
    Thank you I'm so nervous as most are.will leave feedback. .feel more nervous than home visits which have always gone quite well .
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,924 Championing
    I can hear you are feeling really nervous @littleruthie123. Have there been any updates? I appreciate it has been a little while since you last posted on this thread now. If we can do anything to support you please don't hesitate to let us know  :)
  • HayleyRX
    HayleyRX Community member Posts: 72 Contributor
    You have been very lucky to have been contacted within 8 weeks, I'm on 8 month for my p.i.p review. I wish you all the best :) x
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,924 Championing
    Good luck @HayleyRX. That's a long wait! How are you feeling about it all? If we can do anything to support you please don't hesitate to let us know  :)
  • littleruthie123
    littleruthie123 Community member Posts: 511 Empowering
    Hi everyone my first review call got cancelled annoyingly .I had another one and I say my experience was positive .the assessment went through most of what i had put on my form.she went over a few questions a couple of times .she did acknowledge it was a review luckily so not everything was discussed .the call was about 45 minutes which still felt long and I was very anxious .I also thought I'd be waiting a long time for the result.but 2 weeks later I got my reward and letters.everything stayed rhe same as she gave me a slightly longer award six years .which is such a massive relief .so overall positive telephone assessment  and honest 
  • littleruthie123
    littleruthie123 Community member Posts: 511 Empowering
    Thanks hayley dud you get sorted?.I hope so x
  • Tori_Scope
    Tori_Scope Scope Posts: 12,445 Championing
    Thank you for sharing your experience @littleruthie123 :) 
  • HayleyRX
    HayleyRX Community member Posts: 72 Contributor
    Hi littleRuthie. I'm so pleased your review was successful. Still nothing yet I'm afraid. 😕.. I have been trying not to think about it though. I will see when that brown envelope comes through the door for an assesment. I will keep this forum posted x
  • poppy123456
    poppy123456 Community member Posts: 61,069 Championing
    HayleyRX said:
    I will see when that brown envelope comes through the door for an assesment.
    It will be a white envelope not brown.
  • HayleyRX
    HayleyRX Community member Posts: 72 Contributor
    Ohh haha. Thanks for that poppy x
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,924 Championing
    You are welcome @HayleyRX :)