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Care Providers

uk71

Dear sir or madam,

I am under the care of adult social services. I am not happy with my care providers and the way I am being treated by them. I have made a complaint about my treatment to the manager of the care service. I made my complaint about a month ago. I have yet to receive a response. I would like to know how to escalate my complaint.

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Comments

Alex_Alumni

Hello @uk71 and thanks for posting your query.

I'm sorry to hear that you've had no acknowledgement or response to your complaint so far, that must be very frustrating.

You have the right to take your complaint to the Local Government Ombudsman (LGO), which is independent of local authorities and care providers.

For more information, call 0300 061 0614 or visit the Local Government and Social Care Ombudsman website.

I hope that's helpful for you, but let us know if we've missed anything.

uk71

Thank you Alex_Scope.

Ross_Alumni

Hi @uk71

I hope the escalation of your complaint leads to you getting a response and that things improve for you

What would you like to happen as a result of your complaint?

uk71

Hello Ross_Scope. I would like an acknowledgement of my grievances and an apology from my current care providers. I would also like an improvement in their attitude towards me.

I am involved in a legal case with my local adult social services to get a suitable care package which would include an alternative service provider.

Ross_Alumni

uk71 said:

Hello Ross_Scope. I would like an acknowledgement of my grievances and an apology from my current care providers. I would also like an improvement in their attitude towards me.

I am involved in a legal case with my local adult social services to get a suitable care package which would include an alternative service provider.

That sounds like it would be a good outcome

Best of luck, and do keep us updated on your progress.

uk71

I will do.

L_Volunteer

We will look forward to hearing your updates @uk71. Good luck. Please don't hesitate to let us know if we can do anything else to support you. We are all here for you

uk71

Thank you.

L_Volunteer

You are welcome @uk71. It is the very least you deserve

uk71

Thank you.

L_Volunteer

You are welcome @uk71. How are you today?

uk71

I am getting over having one of my most eventful birthdays yesterday.

Tori_Scope

Do you mind me asking in what sense it was eventful @uk71? Happy birthday for yesterday

uk71

I think there are 2 elements. Firstly, the physical things that I did such as having much needed spa treatment, going to a department store to shop after that and meeting up with a friend. amongst other things. But secondly, and psychologically more importantly yesterday really reinforced how outside of my issues with my care providers and social services there is a wider community where I really felt appreciated. It really reinforced why I have taken on my legal battles with social services and my care providers; to get any from people who don't appreciate and respect me.

Tori_Scope

Those activities sound lovely @uk71

I've been thinking that I'd really like to try getting a massage. I've never had one done professionally.

I'm glad that you feel there's a wider community where you feel appreciated, too. That's really important!

uk71

Even during the massage appointment I was made to feel valued as a customer.

Tori_Scope

Great @uk71

Small things can make a real difference, I find!

uk71

Yesterday also symbolised for me a sense of freedom to choose what I wanted to do, which I have not felt from my care package.

L_Volunteer

It sounds really positive that you have felt a sense of freedom @uk71. How did that make you feel?

uk71

When you see the distress that I'm experiencing from my support service and social services in comparison it made me feel fantastic.