Care Providers

uk71
uk71 Online Community Member Posts: 65 Contributor
in Mental health and wellbeing
Dear sir or madam,

I am under the care of adult social services. I am not happy with my care providers and the way I am being treated by them. I have made a complaint about my treatment to the manager of the care service. I made my complaint about a month ago. I have yet to receive a response. I would like to know how to escalate my complaint.
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Comments

  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    Hello @uk71 and thanks for posting your query.

    I'm sorry to hear that you've had no acknowledgement or response to your complaint so far, that must be very frustrating. 

    You have the right to take your complaint to the Local Government Ombudsman (LGO), which is independent of local authorities and care providers.

    For more information, call 0300 061 0614 or visit the Local Government and Social Care Ombudsman website.

    I hope that's helpful for you, but let us know if we've missed anything.

  • uk71
    uk71 Online Community Member Posts: 65 Contributor
    Thank you Alex_Scope.
  • Ross_Alumni
    Ross_Alumni Scope alumni Posts: 7,611 Championing
    Hi @uk71

    I hope the escalation of your complaint leads to you getting a response and that things improve for you :) What would you like to happen as a result of your complaint?
  • uk71
    uk71 Online Community Member Posts: 65 Contributor
    Hello Ross_Scope. I would like an acknowledgement of my grievances and an apology from my current care providers. I would also like an improvement in their attitude towards me.

    I am involved in a legal case with my local adult social services to get a suitable care package which would include an alternative service provider.
  • Ross_Alumni
    Ross_Alumni Scope alumni Posts: 7,611 Championing
    uk71 said:
    Hello Ross_Scope. I would like an acknowledgement of my grievances and an apology from my current care providers. I would also like an improvement in their attitude towards me.

    I am involved in a legal case with my local adult social services to get a suitable care package which would include an alternative service provider.
    That sounds like it would be a good outcome :) Best of luck, and do keep us updated on your progress.
  • uk71
    uk71 Online Community Member Posts: 65 Contributor
    I will do.
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,922 Championing
    We will look forward to hearing your updates @uk71. Good luck. Please don't hesitate to let us know if we can do anything else to support you. We are all here for you  :)
  • uk71
    uk71 Online Community Member Posts: 65 Contributor
    Thank you.
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,922 Championing
    You are welcome @uk71. It is the very least you deserve  :)
  • uk71
    uk71 Online Community Member Posts: 65 Contributor
    Thank you.
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,922 Championing
    You are welcome @uk71. How are you today?  :)
  • uk71
    uk71 Online Community Member Posts: 65 Contributor
    I am getting over having one of my most eventful birthdays yesterday.
  • Tori_Scope
    Tori_Scope Scope Posts: 12,456 Championing
    Do you mind me asking in what sense it was eventful @uk71? Happy birthday for yesterday :) 
  • uk71
    uk71 Online Community Member Posts: 65 Contributor
    I think there are 2 elements. Firstly, the physical things that I did such as having much needed spa treatment, going to a department store to shop after that and meeting up with a friend. amongst other things. But secondly, and psychologically more importantly yesterday really reinforced how outside of my issues with my care providers and social services there is a wider community where I really felt appreciated. It really reinforced why I have taken on my legal battles with social services and my care providers; to get any from people who don't appreciate and respect me.
  • Tori_Scope
    Tori_Scope Scope Posts: 12,456 Championing
    Those activities sound lovely @uk71 :) I've been thinking that I'd really like to try getting a massage. I've never had one done professionally. 

    I'm glad that you feel there's a wider community where you feel appreciated, too. That's really important!
  • uk71
    uk71 Online Community Member Posts: 65 Contributor
    Even during the massage appointment I was made to feel valued as a customer. 
  • Tori_Scope
    Tori_Scope Scope Posts: 12,456 Championing
    Great @uk71 :) Small things can make a real difference, I find!
  • uk71
    uk71 Online Community Member Posts: 65 Contributor
    Yesterday also symbolised for me a sense of freedom to choose what I wanted to do, which I have not felt from my care package.
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,922 Championing
    It sounds really positive that you have felt a sense of freedom @uk71. How did that make you feel?  :)
  • uk71
    uk71 Online Community Member Posts: 65 Contributor
    When you see the distress that I'm experiencing from my support service and social services in comparison it made me feel fantastic.

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