DWP say they need to contact my about a change in circumstances, but I've had no change

BDavis
BDavis Community member Posts: 12 Listener
edited August 2022 in Employment and Support Allowance (ESA)

I have recently received notification via text message from the DWP to call them in regards a recent change in circumstances. However, I have had no change still at same address and disabled/ill. They have said via the phone that they have had a letter from them addressed to me returned with the returned letter. This makes no sense. They have more than halved my entitlement via letter today with no explanation. I will not be able to survive pay electricity bills etc. I'm severely disabled and suffer from chronic pain. They are supposed to phone me back as I'm a vulnerable person/disabled but no call back received. Only reason they have given me is a mysterious letter not being delivered and returned to DWP. My normal postman has had Covid (off sick) if there is a breakdown with the security entrance system that the postman and other tenants use, he would deliver to my disabled access entrance which is only accessible to me.   


Comments

  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    What benefits is this related to please? Have you recently had a review? 
  • BDavis
    BDavis Community member Posts: 12 Listener
    ESA Poppy 

  • BDavis
    BDavis Community member Posts: 12 Listener
    No review 

  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    You will need to ring them again. I'm sorry i can't help but without more information, it would only be a guess as to what exactly has happened.
  • Tori_Scope
    Tori_Scope Scope Posts: 12,443 Championing
    Welcome to the community @bdavis :) 

    That sounds like a really distressing situation! I'm not sure what's happened. Do you feel able to give them a call tomorrow, if they don't get back in touch with you? 

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