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Does anyone have any advice for phone assessment

buntytmw

Hi all
have a phone assessment on Wednesday , I have severe copd at the age of 33 which affects my daily life as I’m always very breathless and fatigue I also suffer from anxiety due to my condition which limits me to going out does anyone have any advice as it’s over the phone ?
many thanks

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buntytmw

Please help

buntytmw

hi yes ive printed it off and im going to make lots of notes too, do you think phone assessments have slightly different outcomes due to not being able to fully assess someone who they cant visibly see ?

Tori_Scope

Hi @buntytmw

I hope that your assessment goes well. It's good that you'll have your form in front of you, along with some notes. Many people find it helpful to have a few real world examples prepared for each relevant descriptor.

Other than that, I'd suggest that you ensure your phone is fully charged, and that you're in a quiet environment if possible. You can have someone sit with you during the call, if you'd find that helpful.

Remember to take your time when answering the questions, and ask them to repeat the question if you didn't hear or understand it the first time around.

Some people also like to have a drink and snack with them, as the phone calls can be reasonably long (but don't worry if yours is short! The lengths vary).

Are you receiving enough support to help you manage your conditions at the moment, including your anxiety?

M_1967

Hi @buntytmw hope your assessment went well. I had mine on 12 Sept and got a text on 19th to say I had been to awarded PIP. My assessment was over the phone and lasted about an hour. They say it takes between 6 to 8 wks to get a decision. Good luck

L_Volunteer

Thanks for sharing your experience with us @M_1967. It sounds like things have been really positive for you

M_1967

L_Volunteer said:

Thanks for sharing your experience with us @M_1967. It sounds like things have been really positive for you

Yes, they have. I would like to thank everyone who helped me with advice and guidance. Anything I can do to help others, I will.

M_1967

M_1967 said:

L_Volunteer said:

Thanks for sharing your experience with us @M_1967. It sounds like things have been really positive for you

Yes, they have. I would like to thank everyone who helped me with advice and guidance. Anything I can do to help others, I will.

Btw, I got my decision letter yesterday. It came approx 5 weeks after my phone assessment. I got my back payment on Tuesday (20th).

Alex_Alumni

Are you pleased with the decision @M_1967, I'm glad to hear that your back payment came through as well

M_1967

Alex_Scope said:

Are you pleased with the decision @M_1967, I'm glad to hear that your back payment came through as well

Thank you 🙂. Yes I am happy with the decision. Hopefully others will be pleased with their decisions and if I can help in any way I would be happy to offer any advice.

M_1967

wendy41 said:

I had my phone assessment and I just went with the flow of the conversation. Answered the questioins. Your answers are typed into a computer. The assesser told me that once she finishes the assessment it goes to dwp and they pass it onto a decision maker, so she couldn't give me a time period of when I'd know as it would be in the hands of DWP. I suppose it depends on who you get on the day.

I received a text telling me they'd received my report and I'd hear within 8 weeks. I hear in about 5. Hope this helps and good luck. 🤞

buntytmw

Hi all yes my telephone assessment went really well she was very empathetic and lovely and said at the end she will do her best for me does that sound positive you think ?
called capita today and they said they sent over the report today so will be asking pip for a copy anyone had the same on their decision as the report or?

Many thanks for your comments

M_1967

buntytmw said:

Hi all yes my telephone assessment went really well she was very empathetic and lovely and said at the end she will do her best for me does that sound positive you think ?
called capita today and they said they sent over the report today so will be asking pip for a copy anyone had the same on their decision as the report or?
Many thanks for your comments

Glad it went well. I didn't get a copy of the report until I received my decision letter. Good luck and hope you get the outcome you want x

poppy123456

The assessor shouldn’t have said anything to you because it’s not their job to do that.

Once the report is returned a decision can take 2-12 weeks.

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