Anyone else still not received first COL payment?!

Floydiee1995

Floydiee1995 said:

Hi all! 

Still at a crossroads with my first payment! Never received the first payment and did the online form on the 1st August. Had a letter in my journal on the 9th August saying the can see I did not receive the first payment and I am entitled and to expect payment in September. 

So here we are now the 6th October and still have not received anything… I phone them this morning and said case manager would get back to me regarding this and literally said in my journal they can’t determine when or not I will receive the payment and my eligibility but I have a letter on my journal!!! 

Just wondering if anyone is having the same problem with being told they would receive and still haven’t.  

Tori_Scope

That sounds really frustrating @Floydiee1995! Have they told you why they can't determine whether you're eligible? 

Floydiee1995

@Tori_Scope I have no idea! So I had the letter from DWP put into my journal on the 9th august!! It says that they can see I am entitled to the payment but never recieved it and will be paid it in September. Still nothing and we are in October. I called up and as sent to an advisor and it was a UC advisor! Too which they can’t do anything as its with DWP I’m so confused! 

Am I being silly or is there a separate number purely for DWP because I’m going round in circles and keeps being put back to UC advisors that say they have no power over it?! 

Floydiee1995

Update: 

Still had no payment! Was told in my journal someone from the specialist team will be in touch! This was 2 weeks ago and still nothing or call or any message out in my journal. 

Very tempted and a few people have advised me to make a complaint to DWP for saying I’d receive in September and still haven’t received! 

Seems like lots of others are having the same issue! 

poppy123456

Floydiee1995 said:

Update: 

Still had no payment! Was told in my journal someone from the specialist team will be in touch! This was 2 weeks ago and still nothing or call or any message out in my journal. 

A journal refers to Universal Credit, which has nothing at all to do with the £150 CoL payment. This payment is made to those claiming a disability benefit such as PIP or DLA. 

Floydiee1995

poppy123456 said:

Floydiee1995 said:

Update: 

Still had no payment! Was told in my journal someone from the specialist team will be in touch! This was 2 weeks ago and still nothing or call or any message out in my journal. 

A journal refers to Universal Credit, which has nothing at all to do with the £150 CoL payment. This payment is made to those claiming a disability benefit such as PIP or DLA. 

It’s not the disability COL I’m waiting for it’s the UC one back from July!! 🥹

L_Volunteer

That sounds really frustrating for you at the moment @Floydiee1995. Do you know, roughly, when it is due? 

Wishing you the best of luck with this. Please don't hesitate to let us know if we can do anything to help 

Floydiee1995

L_Volunteer said:

That sounds really frustrating for you at the moment @Floydiee1995. Do you know, roughly, when it is due? 

Wishing you the best of luck with this. Please don't hesitate to let us know if we can do anything to help 

I have absolutely no idea! 😑 I was just told September and never received and still haven’t. UC have told me they will get a specialist advisor to contact me and this was beginning of October and still nothing. Although when I called up about it they did explain it could possibly come with the second COL payment. My ESA mentor rang me about something else the other day and I told her and she has advised I send an E-mail to my local MP 😊 so will try that