Remaining politically neutral during General Election 2024


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Hidden offers to help pay for gas and electricity

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racyguy
racyguy Community member Posts: 560 Pioneering
I must be a complete mug!
I have just put my meter readings onto the EON Next website and for the first time had a read through it to try to find what my balances are.
According to EON there is (a) no need to get stressed over a fuel debt - they will either pay it off for you or arrange for payment as to what I can afford and (b) give grants for all manner of capital items - white goods, new boiler etc.

I have struggled this past 8 months to repay a fuel debt of just over £300 AND pay a DD to cover ongoing costs. When I say struggled, I mean going without food, hot water etc.
So if anybody owes money to EON check out their website for what is on offer.
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Comments

  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,561 Disability Gamechanger
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    Thank you for sharing @racyguy things like this can be easy to miss, I find this kind of information is often found at the bottom of pages, in dense amounts of text, or only discovered after several clicks.

    It isn't easily accessible, especially if you struggle with navigating online, as most things are nowadays.

    Have you managed to speak to EON now that you've read this, about arranging payments or any grants that might help? 
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  • racyguy
    racyguy Community member Posts: 560 Pioneering
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    Thank you for sharing @racyguy things like this can be easy to miss, I find this kind of information is often found at the bottom of pages, in dense amounts of text, or only discovered after several clicks.

    It isn't easily accessible, especially if you struggle with navigating online, as most things are nowadays.

    Have you managed to speak to EON now that you've read this, about arranging payments or any grants that might help? 
    Hi, there are pages and pages to wade through before you land on that info.

    No point really as I have said we have struggled for 8 months cutting back on everything so that we could pay the debt off as well as maintaining the DD EON told us to pay. Looking back, we only now realise that we should have told EON how hard it was with every likelihood that they would have cancelled the debt.

  • racyguy
    racyguy Community member Posts: 560 Pioneering
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    Hi @racyguy Did you not say previously that you had asked for help from Eon but as you would not claim Pension Credit they would not help you.
    Yes that is what I did and what they said to me. But I just assumed that that was it.
    Apparently, they have to help, it's the other information that they never told me about such as being signposted to other departments such as Paylink.

    'We’ve partnered with Paylink, a company who specialise in helping customers to understand and take control of their finances. Click on the link to set up an account and then follow the step-by-step process to create your personal budget. Paylink will let us know when you’ve created your budget and we’ll use this information to help and support you with an affordable payment plan tailored to your needs. We’ll also be able to let you know if you’re eligible for other financial support.'



  • racyguy
    racyguy Community member Posts: 560 Pioneering
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    But that would not have applied to you. Did you not tell Eon of your budget and how little money you had. They put you on a repayment plan, because of the Pension Credit you were not eligible for further help. @racyguy
    Of course, it would, they seemingly have to help. Budget? no. Telling them how much we were living on ,no. I asked if there was any chance of clearing or reducing the debt by a grant that had been mentioned on this website by another poster earlier. They asked my age who I lived with and what benefits I was claiming. I told them that I used to claim Pension Credit but that the claim had been closed down in Feb. 
    I never gave the reason for the PC being closed. 

  • racyguy
    racyguy Community member Posts: 560 Pioneering
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    Sorry I missed part of my post.
    You mention a payment plan being set up - no such thing ever happened. I did my own budget with one aim to pay the DD EON had set up to cover all ongoing costs and how I could raise the extra to pay off the debt.
  • racyguy
    racyguy Community member Posts: 560 Pioneering
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    I am sorry @racyguy but that is not how I remember what you had previously said. I have tried to find your previous post but have not been able to. I will therefor leave it there .
    You will find the full story here:

    EON Next - refused financial help to pay off debt — Scope | Disability forum
  • poppy123456
    poppy123456 Community member Posts: 56,998 Disability Gamechanger
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    In your thread linked above you said they decided not to help you because you chose not claim pension credit, which means you’re depriving yourself of income. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Sandy_123
    Sandy_123 Scope Member Posts: 55,578 Disability Gamechanger
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    Thanks @racyguy handy to know I'm with eon
  • racyguy
    racyguy Community member Posts: 560 Pioneering
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    In your thread linked above you said they decided not to help you because you chose not claim pension credit, which means you’re depriving yourself of income. 
    And I can understand your comment. But they are required to help. When I rang them, it was simply to ask for a grant to clear the debt. They said no as I could claim Pension Credit. Who is to say that the Pension Service would definitely make an award? Is it right that they should make that decision without first calculating IF I was entitled to Pension Credit?
    Even so and the purpose of this particular post is to show that they should have offered more. They should have told me about Paylink don't you think?
    Paylink it seems would have worked through it all with me. 
    EON failed to tell me what other help is available when they refused the grant.



  • racyguy
    racyguy Community member Posts: 560 Pioneering
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    More on the deprivation comment.
    Using that argument, they could have said that I should have had over £50,000 + in my bank account if I had bothered to claim Industrial Injuries from 2004 when I failed an assessment but didn't appeal. Then in 2011 I resurrected that claim in 2011 and not only did I get a lifetime award and the DWP accepted based on the evidence that I sent them that I should have had the award backdated to 2004. They couldn't pay it as I did not appeal at the time in 2004.
    For the same period 2004 to 2011, I had no DLA award as a renewal was never made That award was High Mobility and Care. Again, I reclaimed in 2011 and was given High Mobility and Care as before.
    Should I be penalised for that deprivation?
    I don't want to get into the why's it is personal.
  • chiarieds
    chiarieds Community member Posts: 16,158 Disability Gamechanger
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    As far as I can see Paylink says, 'Over 8 million households in the UK are currently missing out on benefits worth £16bn. The most common reason for this is that people are either unaware of benefits they’re entitled to – or they assume they’re not eligible.' As you were aware about Pension Credit, yet chose to end your claim, I'm unsure as to the problem you seem to have with this.

  • racyguy
    racyguy Community member Posts: 560 Pioneering
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    chiarieds said:
    As far as I can see Paylink says, 'Over 8 million households in the UK are currently missing out on benefits worth £16bn. The most common reason for this is that people are either unaware of benefits they’re entitled to – or they assume they’re not eligible.' As you were aware about Pension Credit, yet chose to end your claim, I'm unsure as to the problem you seem to have with this.

    The problem with all of this is that the Pension Service are refusing to adapt their rules so that myself, a disabled pensioner can access and operate a Pension Credit award and keep it running.
    Those may well be the common reasons but obviously not the only reasons.
  • poppy123456
    poppy123456 Community member Posts: 56,998 Disability Gamechanger
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    racyguy said:

    For the same period 2004 to 2011, I had no DLA award as a renewal was never made That award was High Mobility and Care. Again, I reclaimed in 2011 and was given High Mobility and Care as before.
    Are you sure about that? That's not what you said in a previous thread. You can see that comment here. https://forum.scope.org.uk/discussion/comment/563605#Comment_563605

    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • woodbine
    woodbine Community member Posts: 12,098 Disability Gamechanger
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    If they were prepared to step in and pay off bills for anybody who was in arrears everybody would stop paying, you problem is @racyguy you refuse to claim a benefit you are entitled to therefor they won't help.
    My only suggestion might be that you get pre-payment meters installed?

    2024 Election won

  • ShirleyW
    ShirleyW Community member Posts: 355 Pioneering
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    We all keep biting don't we ?....   I keep saying never again but somehow I get sucked in ....
  • Community_Scope
    Community_Scope Posts: 1,089 Pioneering
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    Note from online community team:

    Where possible we like all discussions to continue, but we’re choosing to pause this discussion for now so things can cool down and we can review it. For more information, please read our online community house rules.

    We will review it and if we are satisfied the discussion can continue, we will hope to un-pause it tomorrow.

  • Community_Scope
    Community_Scope Posts: 1,089 Pioneering
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    Note from online community team:

    Following review, we have now unpaused this discussion.

    Please remember that all discussions on Scope’s online community should remain civil, supportive, and safe.

  • racyguy
    racyguy Community member Posts: 560 Pioneering
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    woodbine said:
    If they were prepared to step in and pay off bills for anybody who was in arrears everybody would stop paying, you problem is @racyguy you refuse to claim a benefit you are entitled to therefor they won't help.
    My only suggestion might be that you get pre-payment meters installed?


    The Fund

    The aim of the E.ON Next Energy Fund is to help E.ON Next customers who are experiencing financial hardship and struggling. There are two ways this fund can help and support you:

    1. The first option is to help with paying your gas and electricity bills through grants, helping you to become financially stable and more importantly, getting you back in control of your finances.
      • To be considered for this help, you’ll need to show that you’re committed to being financially stable by making regular payments over a three-month period for ongoing usage before receiving an award.
      • The grants are awarded so that you can take control of your finances by clearing your household energy debts and to help you meet your future bills.
      • We use a three-month Provisional Award Scheme for grants. This means that to receive an award, you’ll need to show your commitment to achieving financial sustainability by making payments for your current usage. Once we’ve let you know that you’ve been successful for a provisional award, you’ll need to contact E.ON Next to set up a payment plan, check you’re on the best tariff for you and chat through energy efficiency advice and support that could help you to reduce your bills in the future.
      • While you’re making your ongoing payments, we’ll suspend any debt. Then once you’ve made sufficient payments and the award is confirmed, the debt will be cleared. If however you don’t keep up with the payments, the award will be withdrawn and the debt, together with any further debt which has accrued over the three months will remain.
    2. The other option is to provide a replacement appliance such as a cooker, fridge, fridge-freezer or washing machine if yours has broken or poor condition.
    All of that seems reasonable to me.
    Seems that you only have to pay the current bills which I do. 
  • woodbine
    woodbine Community member Posts: 12,098 Disability Gamechanger
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    @racyguy hi; you will have to let us all know how you get along when/if you apply to EON for one of their grants, I'm sure others will be most interested.
    Good luck if you do 🍀

    2024 Election won

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