Hi, my name is Becky. What can I do to get a response from DWP about my carers allowance?

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Beckychanceux

Evening - can anyone suggest what I can do to get a response from DWP about my carers allowance - My husband was awarded carers allowance in May this year and received money backdated then he received a letter asking for his wage information and since then have had no payments made - Hubby has been calling and each time is told that someone will ring him back but nobody does then we go through the whole thing again - we are into week 2 of trying - Is ringing DWP the only way to get some answers as to where the payments are or why they have stopped ?

RetroRemix

Hi Becky,

I hope someone else has a better answer for your question because I'd love to know this too.

I'm nearing week 11 of waiting for my application for CA to come through, but I have also been hearing waits of 12 and even 15 weeks or more. I know mine is not the same situation, but there seems to be a huge backlog across all the departments of the DWP for whatever reason I cannot imagine. With people even waiting for PIP for months on end.

Others have reported success in getting their MP involved which provides a quick decision and response, but this will depend on your MP though whether they do this or not.

I wish I could offer more, but I hope it helps to know for now that you both are not alone in your wait, until a better answer comes along on here