Automated voice on pip line says I am due payment 28 th Nov but had no letter or text

manda38
manda38 Community member Posts: 3 Listener
edited November 2022 in PIP, DLA, and AA
Automated voice on pip line says I am due payment 28 th Nov but had no letter or text

Comments

  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    Hello there @manda38 thanks for reaching out, not everyone gets a text to tell them about their application, and often the letter can take longer to come through than the payment itself. 

    That sounds promising though :) How are you feeling about it?
  • manda38
    manda38 Community member Posts: 3 Listener
    Hopefully it's rite
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    Please let us know how you get on @manda38 and hopefully you'll get confirmation soon :)

    If you need a hand with anything else, please don't hesitate to ask!
  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    The automated payment line isn't the most reliable and it has been known to give incorrect information.
  • manda38
    manda38 Community member Posts: 3 Listener
    Ok thanks
  • nettyn0031
    nettyn0031 Community member Posts: 20 Listener
    How are u guys getting the automated pip line voice 🤣🤣 hope u get proper awnsers sion tho hun 
  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    nettyn0031 said:
    How are u guys getting the automated pip line voice 🤣🤣
    By ringing the PIP helpline and choosing option 6. However, it has been known for this to give incorrect information so you shouldn't rely on it.

    Personal Independence Payment (PIP)

    Telephone: 0800 121 4433
    Textphone: 0800 121 4493
    Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
    British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
    Monday to Friday, 9am to 5pm
    Find out about call charges



  • Kadice123
    Kadice123 Community member Posts: 1 Listener
    How do you get the automated line , because I’ve called and selected option 6 and it just goes to holding for and advisor. I got a text today saying I’ve been awarded 
  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    Kadice123 said:
    How do you get the automated line , because I’ve called and selected option 6 and it just goes to holding for and advisor. I got a text today saying I’ve been awarded 

    Option 6. The automated payment line doesn't always give information about payments. If it does then it has been known to be incorrect so you should rely on that.

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