Automated voice on pip line says I am due payment 28 th Nov but had no letter or text

manda38

Automated voice on pip line says I am due payment 28 th Nov but had no letter or text

Alex_Alumni

Hello there @manda38 thanks for reaching out, not everyone gets a text to tell them about their application, and often the letter can take longer to come through than the payment itself. 

That sounds promising though How are you feeling about it?

manda38

Hopefully it's rite

Alex_Alumni

Please let us know how you get on @manda38 and hopefully you'll get confirmation soon

If you need a hand with anything else, please don't hesitate to ask!

poppy123456

The automated payment line isn't the most reliable and it has been known to give incorrect information.

manda38

Ok thanks

nettyn0031

How are u guys getting the automated pip line voice 🤣🤣 hope u get proper awnsers sion tho hun 

poppy123456

nettyn0031 said:

How are u guys getting the automated pip line voice 🤣🤣

By ringing the PIP helpline and choosing option 6. However, it has been known for this to give incorrect information so you shouldn't rely on it.

Personal Independence Payment (PIP)

Telephone: 0800 121 4433
Textphone: 0800 121 4493
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 9am to 5pm
Find out about call charges

Kadice123

How do you get the automated line , because I’ve called and selected option 6 and it just goes to holding for and advisor. I got a text today saying I’ve been awarded 

poppy123456

Kadice123 said:

How do you get the automated line , because I’ve called and selected option 6 and it just goes to holding for and advisor. I got a text today saying I’ve been awarded 

Option 6. The automated payment line doesn't always give information about payments. If it does then it has been known to be incorrect so you should rely on that.