Pip. I got a letter saying I won't be getting PIP, but I never had my video call assessment

Susanthor

I applied for pip due to mental health..I got a phone consultation.waited months for reply ..got letter today saying I will not be getting pip due to my video call (I never got) saying how I was looking fine acted well was well kept did not sweat tremble ECT I was never video called .has anyone had this happen?I am very hurt and angry...x

poppy123456

You can challenge that decision by requesting the Mandatory Reconsideration (MR) within 1 month of the date of the decision.

You should put your request in writing stating where and why you think you should have scored those points. Include a couple of real world incidents of exactly what happened the last time you attempted each descriptor that applies to you.

Adding detailed information such as where you were, what exactly happened, did anyone see it and what the consequences were.

Timescales for MR decisions are 2-12 weeks. The most likely outcome will be the decision doesn't change. If this happens you can proceed to Tribunal.

Susanthor

Hi poppy thanks for reply I will take your advice..I am more upset that they lied about video call .I did get a phone call but not video as they said link was down .I have vertigo and scared to leave house Incase I have attack..they said that on video link I was not shaken or sweating ..my daughter was with me in house..why would they lie about video? Am so confused x

calcotti

It’s probably not a lie so much as human error made under pressure of being overworked. It’s possibly gone down as a video call because it was scheduled as one and have failed to amend it.

Susanthor

They stated I was dressed well of a average build and good completion..I have roseaea and was sitting in my night wear ..I am a 64 year old woman and the wording was really degrading..thanks for reply x

calcotti

Susanthor said:

They stated I was dressed well of a average build and good completion..I have roseaea and was sitting in my night wear ..I am a 64 year old woman and the wording was really degrading..thanks for reply x

That is nonsense then given they couldn’t see you!

Susanthor

This was no human error it was detailed to about my looks clothes ect ..any ideas what I should do?anyone suggestions x

nasturtium

Because the descision has now been made all you can do is to do as Poppy Suggested and that is to put forward in writting a detailed Mandatory Reconsideration.

I personally would also write a letter of complaint to the assesment provider and also maybe consider copying you MP into the letter (send the same letter to both Assessment provider and Your MP and put the addresses of both on your letter so they both know they have both been contacted with the same letter) Explain in detail the error that was made.

Contact You MP https://www.turn2us.org.uk/Benefit-guides/Challenging-a-Personal-Independence-Payment-decisi/Tell-your-MP

Contact Details For Capita https://capita-pip.co.uk/en/contact-us

Contact Independent Assessment Services https://www.mypipassessment.co.uk/feedback/

poppy123456

Susanthor said:

This was no human error it was detailed to about my looks clothes ect ..any ideas what I should do?anyone suggestions x

Concentrate on the MR first and then once this is done and the letter is returned you can then make a complaint as advised above.

ChiChi

Blatant lies and we are always made to out up with it!!

I would complain