Should I call PIP to chase the outcome of my tribunal win?

jacktiddles

This discussion was created from comments split from: I won my tribunal. How long does it take to get backdated pay? Will I get normal payments still?.

jacktiddles

Hi please could someone help me.
I was given my pip finally through the tribunal.
Im currently waiting for a letter or what happens with the back date as i put in my claim all the way back in feb 2021. 
I wont my case on friday 30/09/2022, but ive heard nothing since, should i ring pip tomorrow morning and see whats happening?

poppy123456

jacktiddles said:

Hi please could someone help me.
I was given my pip finally through the tribunal.
Im currently waiting for a letter or what happens with the back date as i put in my claim all the way back in feb 2021. 
I wont my case on friday 30/09/2022, but ive heard nothing since, should i ring pip tomorrow morning and see whats happening?

Good news. It’s not been that long to be honest and there’s been a weekend since then. We are only on the 2nd working day since your decision.
It can take anything up to about 8 weeks, sometimes longer to receive any money owed and around the same time to put your award into payment. 

jacktiddles

poppy123456 said:

jacktiddles said:

Hi please could someone help me.
I was given my pip finally through the tribunal.
Im currently waiting for a letter or what happens with the back date as i put in my claim all the way back in feb 2021. 
I wont my case on friday 30/09/2022, but ive heard nothing since, should i ring pip tomorrow morning and see whats happening?

Good news. It’s not been that long to be honest and there’s been a weekend since then. We are only on the 2nd working day since your decision.
It can take anything up to about 8 weeks, sometimes longer to receive any money owed and around the same time to put your award into payment. 

Thanks for that will keep everyone updated 

jacktiddles

benjiboy said:

Morning folks
i won’t my appeal on 08/08/22 and reviewed my back pay (a wee before the award letter) on 23/09/222. I’m now having to chase the £150 disability payment that I haven’t been paid yet 😡

Ive finally had my letter come through now saying im being backdated from the 25/01/2021
Now ive just got to sit tight for my payments, i might ring them this week and see how long? They already have my updated bank details also as i rang them.

Adrian_Scope

Hi @jacktiddles. It can take a little longer when it's a large amount as the payments can be flagged to go through additional checks. Do give them a ring through and see if they can update you on when to expect your backdated payment. 

jacktiddles

Adrian_Scope said:

Hi @jacktiddles. It can take a little longer when it's a large amount as the payments can be flagged to go through additional checks. Do give them a ring through and see if they can update you on when to expect your backdated payment. 

Hi thank you for that! What additional checks are these? Are they just to see the bank details are correct things like that? 

calcotti

jacktiddles said:

Adrian_Scope said:

Hi @jacktiddles. It can take a little longer when it's a large amount as the payments can be flagged to go through additional checks. Do give them a ring through and see if they can update you on when to expect your backdated payment. 

Hi thank you for that! What additional checks are these? Are they just to see the bank details are correct things like that? 

They may also ring you to check if you are happy to receive a large payment in one go.

jacktiddles

calcotti said:

jacktiddles said:

Adrian_Scope said:

Hi @jacktiddles. It can take a little longer when it's a large amount as the payments can be flagged to go through additional checks. Do give them a ring through and see if they can update you on when to expect your backdated payment. 

I spoke to them this morning, i got confused as the letter i received was from the tribunal saying id won etc. Speaking to pip this morning they said they hadnt received anything yet but the tribunal said last week they have definitely sent it so the lady from pip advised that the appeals team said they get 10 days after reciveing the letter i think and then another 10 days to process everything & that i should receive another letter saying how much am owed in arrears and how much monthly 

poppy123456

When you ring PIP you are speaking to someone from a call centre, not someone from DWP. After a Tribunal win it can take anything up to 8 weeks, sometimes longer to receive money owed and to put your award into payment.

jacktiddles

calcotti said:

jacktiddles said:

Adrian_Scope said:

Hi @jacktiddles. It can take a little longer when it's a large amount as the payments can be flagged to go through additional checks. Do give them a ring through and see if they can update you on when to expect your backdated payment. 

Hi thank you for that! What additional checks are these? Are they just to see the bank details are correct things like that? 

They may also ring you to check if you are happy to receive a large payment in one go.

Okay im going to ring pip in the morning and ask them the questions im wondering 

Alex_Alumni

Well done @jacktiddles let us know how the call goes when you can, and please ask if you're unsure of anything else, we'll do what we can to help  

Alex

jacktiddles

@Alex_Scope thanks, i spoke to them and they said theyd not received anything yet from the tribunal but the tribunal have confirmed to me they have sent it so its just waiting for pip to see it.
Ive had a letter from the tribunal already saying i won and when ill be getting backdated to.
When i spoke to pip they said i would recieve a letter saying how much they owe me in arrears and how much id be getting a month etc.. they told me to ring back in 2 weeks. They said it takes 10 days from getting it to set everything up and then another 10 days to process everything. 

poppy123456

jacktiddles said:

 They said it takes 10 days from getting it to set everything up and then another 10 days to process everything. 

It's more like anything up to 8 weeks after a Tribunal win.

jacktiddles

Update -
Ive just had a phone call off dwp then asking all the questions eg have i been in hospital, prison, can i accept a lump sum payment etc.
He confirmed to me the backdated payment would be in my bank latest by next week and ill recieve my letter just a little after.

jacktiddles

@Alex_Scope thanks! The guy who rang me reassured me the money would be in my bank within 3-5 working days at a max and the letter would be 4-5 working days

jacktiddles

Update for everyone -
I rang them on monday just to confirm everything was okay after id had the award text and they told me the money will be in my account on the 20th (they said the reason it is taking till then is because its a large backdate)
But the reassured me it will be in my account first thing on the 20th & that ill recieve my monthly payments starting from the 10th November.

poppy123456

jacktiddles said:

But the reassured me it will be in my account first thing on the 20th & that ill recieve my monthly payments starting from the 10th November.

Just so that you're aware PIP is paid every 4 weeks, not monthly.

jacktiddles

Payment update -
Hi guys so ive finally been paid my back date 😀
Just so people know as it is a very nerve-racking time all this.
My claim has been gojng on for a year and 9 months now and it finally got accepted by the tribunal on the 30/10/2022.
I then got a letter from the tribunal the following week saying what id won.
On the 13/10/2022, i received a phone call from dwp confirming i had been awarded pip and that the backdate would take 3-5 working days.
It is now the 19/10/2022 & i have recieved my backdate in full

Hope this helps people x

Adrian_Scope

Great news @jacktiddles! Thank you for sharing it with us and letting us know the timescale. 

Dan2three

@jacktiddles did you mean tribunal on 30/9? Just trying to find the payout time frame you had