Mandatory Reconsideration received, allocated to Decision Makers: still waiting 3 months later! — Scope | Disability forum
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Mandatory Reconsideration received, allocated to Decision Makers: still waiting 3 months later!

LST Community member Posts: 1 Listener
Mandatory Reconsideration received, allocated to Decision Makers: still waiting 3 months later!

I sent through a CRMR1 form for a mandatory reconsideration of my benefits back late March. I waited until September as I had read that it can take up to four months and it still hadn't been looked at. In September, my case worker escalated the mandatory reconsideration and it eventually was allocated to the Decision Makers on the 8th of September and I was told it would be tended to within 3 working days.

Days and days passed, alas nothing came back in my journal so I followed it back up in mid-October. I was only told: "We cannot give a timescale as to when an outcome will be reached. All referrals are seen in the order they are received. As soon as an outcome is reached, you will be notified in your journal"

It's November 23rd now, so a good solid 6 month since I sent off the form and almost 3 months since it was allocated to the Decision Makers.

Has anyone else had this happen to them? It's been ages now and I don't know if this has something to do with the new budget that came out, delays with the whole government mess this year or cost of living, etc. Any advice?


  • calcotti
    calcotti Community member Posts: 10,011 Disability Gamechanger
    MR should take about three months at most. Perhaps try your MP's office and ask them to contact DWP on your behalf.
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • iansmithson
    iansmithson Community member Posts: 4 Listener
    I had the same thing. Mandatory reconsideration put in for both uc and pip on 30th August 22. Pip came back with a phone call within 8 weeks and I received pip enhanced mobility. I wrote on my journal on 27th nov how my uc Mr was doing. Reply was its with decision maker. Again on 27th Dec I did the same with the same reply.  By 27th January at 10.22am I telephoned welfare rights. They suggested putting a formal complaint on my journal I did this at 10.45am. By 11.45 on the same day I got my Mandatory reconsideration back stating no change to my claim.  I am now appealing. Which could take months.
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,979 Disability Gamechanger
    I would just like to add a warm welcome @LST. Please don't hesitate to let us know if there's anything else we can do to support you  :)
    Community Volunteer Adviser with professional knowledge of education, special educational needs and disabilities and EHCP's. Pronouns: She/her. 

    Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.


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