Hi - just looking for some advice here. I had my PIP application refused back in September after having a video assessment - I requested the report which was wholly inaccurate & 100 % complete lies. I contacted my MP to assist with a complaint to Capita. After contacting the DWP I subsequently asked for an MR.
Last week my MP received a response from Capita apologising stating my report falls below the standards set by Capita and a full response to my complaint will be received shortly. Capita have since requested my case back from DWP to re assess me again. Has anyone else experienced this?
In the meantime I had applied to the DWP for an MR. There's a crossover in time as Friday last I was contacted by Capita to advise they wish to do a new assessment this time by telephone - which happened yesterday lasting 90 odd minutes. However yesterday I also received an MR decision notice in the post with PIP being refused again. Obviously there is a crossover in information and the refusal was based on the first assessment. Honestly I am struggling so bad with anxiety due to this and just wanted to know if anyone else has experienced this kind of thing and what the outcome was for them. Hope I am making sense here just really struggling to understand how people can be treated so badly when they genuinely need help.
