Disability and managed migration

SalemxX · April 16

Hi all.

Thanks for the previous support, and happy to say my migration was eventually done.

My question is for my uncle who has today recieved his managed migration notice. My issue is, he is not computer literate, has serious issues with schizophrenia and doesnt use the Internet etc, and is unlikely to trust support workers with this.

Going forward, I am aware the migration can be done over the phone, but what happens in regards to the need to regularly check the journal to update things etc. The whole UC system seems to work on the assumption that everyone can access the Internet, knows how to work it and has the ability to read and write to a certain level.

Has anyone experienced this problem?

Many thanks.

Lauren29 · April 16

He could have a telephone claim and I know several people who have these. Contact with UC will be by phone and they usually text and ask the claimant to call them if they need to take any action. If the claimant has an issue/ query they will need to call the UC Helpline. UC should send a breakdown of their UC payment each month but in my experience this rarely happens unless you call to request this. Would your uncle be able to maintain a telephone claim? Would he be able to respond to text messages and call the UC helpline when requested? Could he better off having an appointee who could act for him or could someone support him to manage an on line claim?

SalemxX · April 16

Thanks for the response.

Think we may need to look down the route of an appointee, I think with even the calls and texts it would still be an issue for him. On a bad day he won't mention texts or answer calls, which could create him issues. Ill be speaking to him during the week about it, but think that's maybe the way forward.

Thank you for the insight

Disability and managed migration

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