Payment statement not showing when due?

char82
char82 Online Community Member Posts: 6 Listener
in Universal Credit (UC)

hello all,

Happy Easter, my statement is normally available by now, however it’s not showing? Journal up to date and to do is empty, should I be concerned or is this something others are experiencing? Many thanks

Comments

  • Kimi87
    Kimi87 Online Community Member Posts: 5,910 Championing

    What is your official statement due date?

  • char82
    char82 Online Community Member Posts: 6 Listener

    today is my date but I normally receive it around the 18th, thought as the bh but now I’m not seeing it today either

  • Kimi87
    Kimi87 Online Community Member Posts: 5,910 Championing

    If it isn't there by tomorrow morning I would get in touch with them. It could still appear today.

    Mine are also usually available 1-2 days before the official due date, but that hasn't always happened.

  • char82
    char82 Online Community Member Posts: 6 Listener

    ok thank you for your help, hopefully just a delay then

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