Informing of a change

elainehe
elainehe Online Community Member Posts: 5 Listener
edited May 2025 in Universal Credit (UC)

my son has been moved to Universal Credit, he has a small private pension from his late father. We need to inform UC of a small change in the amount but can’t find how to do it online. He struggles with the telephone and can’t find an address to write to either- can anyone help us find how to inform them please???

Thank you

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  • OverlyAnxious
    OverlyAnxious Online Community Member Posts: 5,742 Championing
    edited May 2025

    Hi,

    Is this not covered under the 'Work & Earnings' heading online?

    You can put a message on the online journal and someone from UC should back to you within a few days.

    There is a general postal address that you can use for writing, but it doesn't seem to be very reliable. It is best to use the online journal instead wherever possible.

    UCFS Post
    Canterbury BC
    Nutwood House
    Chaucer Road
    Canterbury
    Kent
    CT1 1ZZ

  • elainehe
    elainehe Online Community Member Posts: 5 Listener

    thanks, we’ve used the journal part as the ‘work and earnings’ section seems to think he’s started work. I’ll keep the postal address as a back up

    Thanks again, Elaine

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