Migration to UC and interview with work coach

Hi

First of all hope everybody is coping in this hot spell?

I migrated from ESA (support group) to UC. Its been testing as they say. I had to wait for someone to come out to me to identify me. I could have downloaded all of the things I showed but hey ho it was eventually sorted. Then I had a letter from UC to say that I had to get in contact with DWP ESA to tell them I had moved over to UC. I spent five and a half hours on hold! I then wrote in my journal that I could not get in touch and they replied that I did not need to phone!!! and it would all be sorted. Since then they have underpaid me ,then overpaid me .Again thats all sorted .I have now received a letter to say I have a telephone appointment with a work coach to continue getting new style ESA. It does say it will not include any work related activities. So could someone please tell me what happens.

I really dont understand why we had to make claims , ESA and UC are all DWP .Surely it could have been done by just transferring everything over .

Anyway thank you inn advance for any replies