Claim review - being asked to supply all bank statements since my capital went over 6k?

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mangofrog
mangofrog Online Community Member Posts: 14 Connected
in Universal Credit (UC)

So I had my first claim review in December 2023. At that time my capital had already gone over £6000, and I hadn’t realized that that was something we were supposed to report. I was very apologetic and amenable. They asked me to provide all bank statements from when my capital first surpassed 6k, which I did. I also went back and reported a change of circumstances each time my capital had surpassed a threshold in the past. They simply paid me less for a while to compensate for what I’d been overpaid. I now of course always report a change of circumstance whenever my capital goes below or above the nearby thresholds (ie from £7600 to £7400, or from £8200 to £8500).

I’m now in the middle of another claim review. I’ve uploaded bank statements from the last four months as well as the necessary ID documents. I’ve now received a journal message saying I need to send them all bank statements from when my capital first surpassed 6k.

I’m surprised they’re asking for this considering I already sent those documents. It’s also got me a little anxious, and worried things might get confused and they might not understand that they’ve already taken back the money they initially overpaid me.

Is this just par for the course, or is there cause for concern?


Thank you

Comments

  • Rosie_Scope
    Rosie_Scope Posts: 6,265 Scope Online Community Coordinator
    edited March 21

    That does sound frustrating @mangofrog, I can see why you're feeling confused about it all!

    Could you perhaps put a message on your journal to see if they can clear up what's going on?

    I hope some of our members might be able to offer some advice too. Hope you can get it sorted quickly!

  • mangofrog
    mangofrog Online Community Member Posts: 14 Connected
    https://forum.scope.org.uk/discussion/comment/1004053#Comment_1004053

    Hi Rosie,

    I did leave a message on my journal saying that of course I can do that but letting them know that I did already send those statements during my last claim, and that I’ve continued reporting a change of circumstances in relation to capital when necessary.


    I probably should have asked them if it was still necessary given I’d already provided them, but I was worried about sounding combative.

    If they don’t reply maybe I’ll ask.

  • TG0601
    TG0601 Online Community Member Posts: 95 Empowering
    https://forum.scope.org.uk/discussion/comment/1004053#Comment_1004053

    Hi Rosie. I was told I was over the threshold after a review & asked for more bank statements, I didn’t know what this meant & it wasn’t explained to me. I had a formal complaint pending in regards to many issues of UC reviews & the UC manager called me. I asked her why are my UC & PIP classed as capital. I asked her why are my PIP payments being taken as capital, the manager told me PIP isn’t counted as capital & is disregarded. I know when I first claimed UC (because of health issues & my sick pay at work running out) I was told you don’t have to declare savings under £6k. I logged my savings account amount on the journal even though I didn’t have to as they were under £6k. I get UC plus the extra for being in the support group, plus PiP higher on both elements. So I have no idea why, when they know my savings amount is under £6k, why my UC & PiP are allegedly over a threshold. It’s so confusing.

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