Universal Credit Review - data protection breach!

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Comments

  • Kimi87
    Kimi87 Online Community Member Posts: 8,169 Championing

    They do seem to review some people more than once, I can only assume they are working from guidance on red flags that need repeat reviews.

    I don't think any documents are available to the public, there might be something here or someone could do a request.

    https://www.whatdotheyknow.com/body/dwp

    I myself had a review in September 2023 and nothing since.

  • Catherine21
    Catherine21 Posts: 8,967 Championing

    HHi Kimi not sure where to ask so I ask here i just phoned to check when I get next uc payment I got my payment on 13th of November she said statement be ready on 26th November and paid on 30th November thats over two weeks ? Is that right also 30th a Sunday

  • Kimi87
    Kimi87 Online Community Member Posts: 8,169 Championing

    When you are paid UC twice a month it's paid twice a month, which is not the same as every two weeks.

    The first half arrives on a fixed date with the second arriving 14-17 days later.

    If either date falls on a weekend or bank holiday, it will be paid the working day before. So a payment due Sunday 30th will be paid Friday 28th.

  • BEARZY
    BEARZY Online Community Member Posts: 1 Listener

    Hi, I know your post was a while ago now but is there any update and do you have the template i could use as they are really trying to bully both me and my daughter who has really bad mental health issue only being made worse by them!

    Many thanks.

  • OutOfTheWorld99
    OutOfTheWorld99 Online Community Member Posts: 41 Contributor
    https://forum.scope.org.uk/discussion/comment/1056021#Comment_1056021

    Really good to hear lawyers are getting involved and i am also seeking legal advice.What their doing is coersive in my opinion. I have spoken to the ICO and their far from impressed whats going on, whether they will act appropriately remains to be seen.

  • OutOfTheWorld99
    OutOfTheWorld99 Online Community Member Posts: 41 Contributor

    Really good to hear lawyers are getting involved with the above posters case. I am also seeking legal advice. What their doing is coersive in my opinion. I have spoken to the ICO and their far from impressed by whats going on, whether they will act appropriately remains to be seen.

    My understyanding is 'UC guidance' does NOT require:• merchant names• transaction descriptions• account numbers• BIC/IBAN• card numbers• personal spending details. Unless, maybe fraud is suspected and if so, they should inform the claimant. I Obscured only what is NOT required

    For anyone interested, the DWP’s own internal training manual on capital (UC07GEN) was released under FOI. It explains 'what staff are trained to check when verifying capital.' It does NOT require personal spending details, merchant names, or transaction descriptions.

    You can find it here:
    https://www.whatdotheyknow.com/request/universal_credit_training_manual

  • OutOfTheWorld99
    OutOfTheWorld99 Online Community Member Posts: 41 Contributor

    The UC07GEN Capital training manual (released under FOI)https://www.whatdotheyknow.com/request/universal_credit_training_manual

    explains what DWP staff are trained to check when verifying capital. It lists the required information — balances, amounts, dates, and ownership.

    It does NOT list account numbers, BIC, IBAN, card numbers, merchant names, or transaction descriptions as required items. These are not part of capital assessment and are not mentioned in the guidance.

  • Kimi87
    Kimi87 Online Community Member Posts: 8,169 Championing

    That manual is dated July 2021.

    These "compliance checks" started up a few years later.

    So that particular manual might not be used to guide these checks. There might be something else which does allow them to ask the level of detail that they do. Or not 🤷🏼‍♀️

  • Catherine21
    Catherine21 Posts: 8,967 Championing
    https://forum.scope.org.uk/discussion/comment/1093595#Comment_1093595

    Hasnt it all changed with all the new changes they brought in with bank checks ect that they are entitled to ask ?

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