UC OVERPAYMENT OF ESA EVERY MONTH

TheCatSays · February 10

For the last 4 months, my husband's contributions based ESA, which is paid fortnightly, has not been removed for the UC calculations and every month I have to wait for the amended statement in order to be able to repay the £600 or so.

Each month, my local council is then triggered into amending our council tax and sending a large bill, which is then nixed when the amended UC statement is issued.

I have tried everything to stop this overpayment yet each month it happens.

Has anyone managed to find a fix for this? We can't be the only ones.

Nothing has changed, nothing we're doing is causing this. Our claim began last June, when it became "mandatory".

I use the UC journal to prevent it, which never works, then to ask them to amend the UC statement, and why it matters; the one time I called UC I got a telling off in the journal for calling even though the journal had been used.

Anyone?!??????

Hope you're all managing…..and thank you.

Kimi87 · February 10

First I would talk to ESA, see if it is problem their end.

0800 169 0310

If the problem seems to be UC, try making a formal complaint to UC

https://makeacomplaint.dwp.gov.uk/

Lauren29 · February 10

You could try contacting your MP. I would also advise you to make a formal complaint to UC.

Lauren29 · February 10

TheCatSays · February 12

I nipped into my local JC+ and a member of staff has flagged it as urgent for our case worker so hopefully it'll get sorted permanently. Thanks for the help chaps😁

Rosie_Scope · February 12

That sounds like good progress @TheCatSays, hope they sort it out for you soon!

SheffieldMan1976 · February 13

I would talk to the DWP, I know from painful experience how incompetent they are though, especially if they're making you pay back overpayments when it's probably their fault you were overpaid in the first place.

TheCatSays · April 2

IT FINALLY GOT SORTED thanks guys xx

Adrian_Scope · April 3

Great news @TheCatSays, I'm glad it was finally sorted. Do you have any advice for anyone else that might be in this situation?

TheCatSays · April 3

Yes, none of the DWP staff could figure out why they weren't removing the ESA from the UC; turns out to be my care component. No clue why, as it hadn't been suddenly added, but that was what I was told.

UC OVERPAYMENT OF ESA EVERY MONTH

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