UC OVERPAYMENT OF ESA EVERY MONTH

TheCatSays
TheCatSays Community Member Posts: 26 Connected
in Universal Credit (UC)

For the last 4 months, my husband's contributions based ESA, which is paid fortnightly, has not been removed for the UC calculations and every month I have to wait for the amended statement in order to be able to repay the £600 or so.

Each month, my local council is then triggered into amending our council tax and sending a large bill, which is then nixed when the amended UC statement is issued.

I have tried everything to stop this overpayment yet each month it happens.

Has anyone managed to find a fix for this? We can't be the only ones.

Nothing has changed, nothing we're doing is causing this. Our claim began last June, when it became "mandatory".

I use the UC journal to prevent it, which never works, then to ask them to amend the UC statement, and why it matters; the one time I called UC I got a telling off in the journal for calling even though the journal had been used.

Anyone?!??????

Hope you're all managing…..and thank you.

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Comments

  • Kimi87
    Kimi87 Community Member Posts: 9,064 Championing

    First I would talk to ESA, see if it is problem their end.

    0800 169 0310

    If the problem seems to be UC, try making a formal complaint to UC

    https://makeacomplaint.dwp.gov.uk/

  • Lauren29
    Lauren29 Community Member Posts: 269 Empowering

    You could try contacting your MP. I would also advise you to make a formal complaint to UC.

  • Lauren29
    Lauren29 Community Member Posts: 269 Empowering
  • TheCatSays
    TheCatSays Community Member Posts: 26 Connected

    I nipped into my local JC+ and a member of staff has flagged it as urgent for our case worker so hopefully it'll get sorted permanently. Thanks for the help chaps😁

  • Rosie_Scope
    Rosie_Scope Posts: 9,442 Online Community Team

    That sounds like good progress @TheCatSays, hope they sort it out for you soon!

  • TheCatSays
    TheCatSays Community Member Posts: 26 Connected

    IT FINALLY GOT SORTED thanks guys xx

  • Adrian_Scope
    Adrian_Scope Posts: 14,643 Online Community Programme Lead

    Great news @TheCatSays, I'm glad it was finally sorted. Do you have any advice for anyone else that might be in this situation?

  • TheCatSays
    TheCatSays Community Member Posts: 26 Connected

    Yes, none of the DWP staff could figure out why they weren't removing the ESA from the UC; turns out to be my care component. No clue why, as it hadn't been suddenly added, but that was what I was told.

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