housing repairs issues with housing association

lilylatif
lilylatif Online Community Member Posts: 10 Listener
edited April 9 in Housing and independent living

i have issue with my housing association landlord regarding repairs

anyone can advise me

a charity organizations because i cant get legal aid

TKS

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Comments

  • Rachel_Scope
    Rachel_Scope Posts: 3,290 Scope Online Community Coordinator

    Hi @lilylatif and welcome to the community. I'm sorry that you're having issues with getting a repair. May I ask what the repair is? Are you able to live in the home safely whilst waiting?

    We've got lots of information about your rights and how you can make a complaint https://www.scope.org.uk/advice-and-support/your-rights-if-social-housing-is-not-meeting-your-needs . Have you filed a complaint with the housing association?

  • lilylatif
    lilylatif Online Community Member Posts: 10 Listener

    yes i went through stage one and two complaints.

    i am dealing directly with the head of the property but still nothing is moving. i had a roof leak open holes in each room since August 2025. mould

    also i have fibromyalgia and this has left a very bad impact on my heath. my anxiety has increased due to tension

  • lilylatif
    lilylatif Online Community Member Posts: 10 Listener

    the surveyor did a report more then four weeks ago and said that the roof need to be full inspected. a lot of cracks and damage.

    but they ignoring that. no communication, missing appointment from contractor.i am paying my rent in full

  • Rachel_Scope
    Rachel_Scope Posts: 3,290 Scope Online Community Coordinator

    I'm so sorry they're ignoring the issue and that it's affecting your health.

    I think the next step would be to see an Ombudsman:

    There's a step-by-step guide here as to how to deal with your landlord - https://england.shelter.org.uk/housing_advice/repairs/damp_mould_social_housing . Have you got evidence in writing of the issue and your communications with the landlord?

  • lilylatif
    lilylatif Online Community Member Posts: 10 Listener

    i live in the housing association already

  • lilylatif
    lilylatif Online Community Member Posts: 10 Listener

    i have all documents:

    a report from the neighborhood

    a report from tje surveyor

    i kept the emails from all directors and contractors.

  • SheffieldMan1976
    SheffieldMan1976 Posts: 879 Connected

    Back when I lived in an HA Flat (up to what will be a year next month ago), it took them most of 6 months to fix a Boiler issue, and almost 11 months later it's probably still not fully right.

    It was bad enough they took so long to fix it but it was so cold the Flat was like a bloomin' Igloo most of the time, so I had to go and live at my Parents' till it was fixed.

  • lilylatif
    lilylatif Online Community Member Posts: 10 Listener

    it must be very hard for you.

    but they should take the repair into account as we pay rent.

    i have been treated unfairly.

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