housing repairs issues with housing association

lilylatif
lilylatif Listener
edited April 9 in Housing and independent living

i have issue with my housing association landlord regarding repairs

anyone can advise me

a charity organizations because i cant get legal aid

TKS

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Comments

  • Rachel_Scope
    Rachel_Scope Online Community Team

    Hi @lilylatif and welcome to the community. I'm sorry that you're having issues with getting a repair. May I ask what the repair is? Are you able to live in the home safely whilst waiting?

    We've got lots of information about your rights and how you can make a complaint https://www.scope.org.uk/advice-and-support/your-rights-if-social-housing-is-not-meeting-your-needs . Have you filed a complaint with the housing association?

  • lilylatif
    lilylatif Listener

    yes i went through stage one and two complaints.

    i am dealing directly with the head of the property but still nothing is moving. i had a roof leak open holes in each room since August 2025. mould

    also i have fibromyalgia and this has left a very bad impact on my heath. my anxiety has increased due to tension

  • lilylatif
    lilylatif Listener

    the surveyor did a report more then four weeks ago and said that the roof need to be full inspected. a lot of cracks and damage.

    but they ignoring that. no communication, missing appointment from contractor.i am paying my rent in full

  • Rachel_Scope
    Rachel_Scope Online Community Team

    I'm so sorry they're ignoring the issue and that it's affecting your health.

    I think the next step would be to see an Ombudsman:

    There's a step-by-step guide here as to how to deal with your landlord - https://england.shelter.org.uk/housing_advice/repairs/damp_mould_social_housing . Have you got evidence in writing of the issue and your communications with the landlord?

  • lilylatif
    lilylatif Listener

    i live in the housing association already

  • lilylatif
    lilylatif Listener

    i have all documents:

    a report from the neighborhood

    a report from tje surveyor

    i kept the emails from all directors and contractors.

  • lilylatif
    lilylatif Listener

    it must be very hard for you.

    but they should take the repair into account as we pay rent.

    i have been treated unfairly.

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