UC - messages offering help or support, is this normal and can I ignore them?

whufcjay
whufcjay Community Member Posts: 37 Listener
edited August 14 in Universal Credit (UC)

I keep getting messages on my journal asking me if I want to chat with someone about any help or support I need but I’ve been told it’s voluntary for me as I’m in the LCWRA group , should I ignore these and is it normal for them to keep sending them

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Comments

  • ChrisR777
    ChrisR777 Community Member Posts: 1,890 Championing

    Just put a message on your journal, it is as you say, voluntary.

  • Rosie_Scope
    Rosie_Scope Posts: 9,442 Online Community Team

    Hi @whufcjay, as SoapySoutar says above, it's completely voluntary and normal for them to send things offering some support. You can ignore it if you like, or you can put a message in your journal to say you're not interested at the moment. It won't affect your benefits either way ☺️

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