Universal credit

Sandancer
Sandancer Community Member Posts: 1 Listener
edited May 19 in Universal Credit (UC)

HI, new member I have a universal credit question. I had a previous uc account 15 months ago, I have found my self in a situation where I need to make a new single claim. It says on Govt website if an old account is 6 months or younger you can start a new claim with this account but if its older you have to start a new claim I might sound abit thick but does that mean I have to have a new username and password.

until recently I've never had to claim benefits I don't know if I'm doing right or wrong.

thanks.

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Comments

  • OverlyAnxious
    OverlyAnxious Community Member Posts: 6,329 Championing

    Hi,

    Yes, you will need to start a brand new claim now.

    I don't know how quickly usernames get deleted for the online login. You can try your old login to see whether it still works at all. If not, then just start the new claim with the same username and password if that's what you would prefer.

  • Legwax
    Legwax Community Member Posts: 194 Empowering

    Wouldn't it be better to make a new account and not use the old information if your situation has changed? I am thinking if there were issues then it might be you that is liable for any loss because you were still using a shared account?

  • universalcredit6
    universalcredit6 Community Member Posts: 1 Listener

    The Universal credit login service gives claimants a secure way to manage their benefit account online. After signing in, users can review payment details, check their journal, complete outstanding tasks, and receive important updates without visiting a local office. Using the online portal regularly helps ensure that no important notifications are missed.

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