Proof of benefits page

roo3
roo3 Community Member Posts: 3 Listener
edited May 23 in Benefits and income

Comments

  • roo3
    roo3 Community Member Posts: 3 Listener
  • roo3
    roo3 Community Member Posts: 3 Listener

    hi I have recently been awarded pip had a text on Wednesday so I logged into the proof of benefits page and was able to see the back pay and the date it will be paid. I have tried to login again yesterday and today and it is saying this message on the check payments tab “Sorry, the service is unavailable

    You cannot use this service right now.

    Try again in a few hours.”


    I am able to view the award letter. Has anyone experienced this or know why it would be happening? I haven’t received the back pay yet as it stated 26th May on the payments tab when I was able to view it.

    thanks

  • luvpink
    luvpink Community Member Posts: 5,204 Championing

    @roo3

    Hi welcome to the community.

    Its quite possible that the proof of benefits page has closed due the Bank holiday weekend.

    If you do online banking you could check if the payment is due but you say its due on 26th so that should be the case.

  • SheffieldMan1976
    SheffieldMan1976 Posts: 3,138 Connected

    As @luvpink says, it's a Bank Holiday weekend, the DWP Helplines'll be shut till at least Tuesday.

  • Robbie64
    Robbie64 Community Member Posts: 2 Listener

    The problem is still ongoing. I've not been able to access both the "Check your next payment" and "View your recent payments" screens. It's been like this for days. I get the same service problem message as roo23 when clicking on either link. I had thought that any problem would have been sorted out today as the DWP are back at work after the Bank Holiday but that hasn't happened.

  • Holly_Scope
    Holly_Scope Posts: 6,351 Online Community Team

    Hi @Robbie64 are you able to give them a call to see if there's an issue with your account specifically or maybe even it's blocked whilst they're loading your award? I'm guessing a bit here, but if you can give them a call, it might help to put your mind at rest or give them a nudge to investigate any issues. Hope you're able to get it sorted asap 😊

  • Robbie64
    Robbie64 Community Member Posts: 2 Listener

    Hi Holly

    My payment went through OK and the two pages are now loading without a problem. I do wonder if there's a problem when the benefit payment is due within 3 days. if so, it would defeat the object of the "Check your next payment" feature as for both my benefits the page now says:

    This information is not ready yet. Come back 3 working days before your payment date.

    I'll check the page again when my benefit is next due and see if the same thing happens.

  • Holly_Scope
    Holly_Scope Posts: 6,351 Online Community Team

    Hi @Robbie64, pleased to hear that but very strange. Would be good to know if you don't mind rechecking next time 😊

Categories