Thames water help discounts

MsR
MsR Community Member Posts: 91 Empowering
in Money and bills

Hi everyone, I do not work due to health issues and live alone. I was getting bills of £46 a month for Thames water and I thought it was too much. I couldn’t have a meter fitted so I was on a single person tariff. I decided to call them up to see what they could do and they went through my bills and incoming money and it came down to just over £11 now I have to pay them monthly, capped down by over 60%. Just thought that I would share this if anyone should find it helpful.

This is more information on it.

https://www.thameswater.co.uk/help/account-and-billing/financial-support/waterhelp

Comments

  • Santosha12
    Santosha12 Community Member Posts: 4,401 Championing

    Hello @MsR, Thank you very much for taking your time to share this. I'm single too but can't have a water meter due to health issues although I'm not in the Thames area. But this could really help others who are. That's a significant difference a month and can make a big difference (used towards food etc, or other essentials).

    I'm in the North West and United Utilities here have a Trust Fund that can help which I've posted on elsewhere on here.

    Thanks again and take good care.

  • Mary_Scope
    Mary_Scope Posts: 4,870 Scope Online Community Children and Family Specialists

    Thank you for sharing this @MsR. Glad to hear you were able to get it reduced.

  • WhatThe
    WhatThe Community Member, Scope Member Posts: 5,844 Championing

    WaterHelp is available for anyone on a low income, not just in receipt of benefits. This is different from WaterSure.

    Other water companies also offer a 50% discount on the entire bill plus any arrears you may have accumulated and is renewed automatically. My bill was adjusted on the day I made my call to Thames Water.

  • Holly_Scope
    Holly_Scope Posts: 5,786 Online Community Team

    They also have an online calculator to show you how much water you could save.  Once completed,  you’ll get the opportunity to request water and energy saving gadgets such as tap inserts and save a flush devices.  

    Full details of this tariff and how to apply can be found at thameswater.co.uk.  

  • WhatThe
    WhatThe Community Member, Scope Member Posts: 5,844 Championing

    Also, if a meter cannot be fitted, there is a single-person discount.

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