Received letter regarding ESA. What does it mean?
kitty1233
Community member Posts: 7 Listener
Hi. I've just joined and wanted to say hello plus need some help. I'm on ESA and have just got a letter in saying they are doing a home visit next week. It says they need to clarify some information but their purpose is not to discuss issues regarding my condition. Has anyone had this before and what does it mean. I'm worried sick. Thanks
Comments
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Hi can you not call them to ask why, rather than worry about it all.
i hope you get some answers soon -
They said can't dislose anything over fone
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Not sure then, maybe @CockneyRebel or @Username_removed can help.
Sorry I can’t suggest anything else, I do hope you get it sorted though -
@Kitty1233 Hi does it say it' a compliance officer or from the compliance team
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Welcome! I really hope that you get everything sorted, I've never had a letter like that before. Good luck.
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Hi it says a customer compliance officer will be visiting
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@kitty1233 A matter has arisen and they need to talk to you about it
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@kitty1233 usually these letters are about if you haven't declared anything you should have done or a telephone call or letter from somebody else who has given information about you ...but could also be something and nothing to worry about .
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Have your circumstances changed in any way ?
Has someone moved in or out?
Has the staus of anyone that you are claiming for changed ?
It is a little unusual to have a visit but not unheard of.
As had been said it could be just to check you are getting the right benefits or because of a malicious letter or phone call
If nothing has changed and you haved declared everything that you shouldhave done , then there is nothing much to worry about
If they have requested documents, bank staements etc then just have them ready
CR
Be all you can be, make every day count. Namaste -
Thanks. I'll let u know next week
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