Received letter regarding ESA. What does it mean?

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kitty1233
kitty1233 Online Community Member Posts: 7 Listener
edited April 2018 in Employment and Support Allowance (ESA)
Hi. I've just joined and wanted to say hello plus need some help. I'm on ESA and have just got a letter in saying they are doing a home visit next week. It says they need to clarify some information but their purpose is not to discuss issues regarding my condition. Has anyone had this before and what does it mean. I'm worried sick. Thanks

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  • susan48
    susan48 Online Community Member Posts: 2,213 Championing
    Hi can you not call them to ask why, rather than worry about it all.

    i hope you get some answers soon
  • kitty1233
    kitty1233 Online Community Member Posts: 7 Listener
    They said can't dislose anything over fone
  • susan48
    susan48 Online Community Member Posts: 2,213 Championing
    Not sure then, maybe @CockneyRebel or @Username_removed can help.

    Sorry I can’t suggest anything else, I do hope you get it sorted though 
  • dee4848
    dee4848 Online Community Member Posts: 256 Empowering
    edited April 2018
    @Kitty1233 Hi does it say it' a compliance officer or from the compliance team
  • Roma_Fletcher
    Roma_Fletcher Online Community Member Posts: 30 Contributor
    Welcome! I really hope that you get everything sorted, I've never had a letter like that before. Good luck.
  • kitty1233
    kitty1233 Online Community Member Posts: 7 Listener
    Hi it says a customer compliance officer will be visiting
  • dee4848
    dee4848 Online Community Member Posts: 256 Empowering
    edited April 2018
    @kitty1233 A matter has arisen and they need to talk to you about it 
  • dee4848
    dee4848 Online Community Member Posts: 256 Empowering
    @kitty1233 usually these letters are about if you haven't declared anything you should have done or a telephone call or letter from somebody else who has given information about you ...but could also be something and nothing to worry about .
  • CockneyRebel
    CockneyRebel Online Community Member Posts: 5,188 Championing
    Have your circumstances changed in any way ?
    Has someone moved in or out?
    Has the staus of anyone that you are claiming for changed ?

    It is a little unusual to have a visit but not unheard of.
    As had been said it could be just to check you are getting the right benefits or because of a malicious letter or phone call

    If nothing has changed and you haved declared everything that you shouldhave done , then there is nothing much to worry about

    If they have requested documents, bank staements etc then just have them ready

    CR 
  • kitty1233
    kitty1233 Online Community Member Posts: 7 Listener
    Thanks. I'll let u know next week

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