Replies

• susan48 Member Posts: 2,229 Disability Gamechanger

  April 2018

  Hi can you not call them to ask why, rather than worry about it all.
  
  i hope you get some answers soon

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• kitty1233 Member Posts: 7 Listener

  April 2018

  They said can't dislose anything over fone

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• susan48 Member Posts: 2,229 Disability Gamechanger

  April 2018

  Not sure then, maybe @CockneyRebel or @mikehughescq can help.
  
  Sorry I can’t suggest anything else, I do hope you get it sorted though 

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• dee4848 Member Posts: 218 Pioneering

  April 2018 edited April 2018

  @Kitty1233 Hi does it say it' a compliance officer or from the compliance team

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• Roma_Fletcher Member Posts: 30 Courageous

  April 2018

  Welcome! I really hope that you get everything sorted, I've never had a letter like that before. Good luck.

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• kitty1233 Member Posts: 7 Listener

  April 2018

  Hi it says a customer compliance officer will be visiting

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• dee4848 Member Posts: 218 Pioneering

  April 2018 edited April 2018

  @kitty1233 A matter has arisen and they need to talk to you about it 

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• tomm Member Posts: 236 Pioneering

  April 2018

  They will want to check your financial situation out more than likely as well as who lives with you ect a SNOOPING check basically
  

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• dee4848 Member Posts: 218 Pioneering

  April 2018

  @kitty1233 usually these letters are about if you haven't declared anything you should have done or a telephone call or letter from somebody else who has given information about you ...but could also be something and nothing to worry about .

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• CockneyRebel Member Posts: 5,257 Disability Gamechanger

  April 2018

  Have your circumstances changed in any way ?
  Has someone moved in or out?
  Has the staus of anyone that you are claiming for changed ?
  
  It is a little unusual to have a visit but not unheard of.
  As had been said it could be just to check you are getting the right benefits or because of a malicious letter or phone call
  
  If nothing has changed and you haved declared everything that you shouldhave done , then there is nothing much to worry about
  
  If they have requested documents, bank staements etc then just have them ready
  
  CR 
  

  Be all you can be, make  every day count. Namaste

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• kitty1233 Member Posts: 7 Listener

  April 2018

  Thanks. I'll let u know next week

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