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Can't get money back week 7!
littleruthie123
Member Posts: 490 Pioneering
Hi all ive had an on going problem with an income related was being wrongly taken from my esa .ive been ringing them on and off already complained and at the end of my tether now .theve been taking maintenance amounts for support for my son .which actually stopped in may 2016 .It's 10 pound a fortunate so they owe me. Who can I get too help please .Can't bear too speak too them again !.ive sent the proof few weeks ago .
Replies
This is interesting as child maintenance shouldn't be deducted anyway.
If you get no response from the ESA department, I would suggest just phoning them one more time to check that they have received your letter. (If they've lost it, for example, or say they haven't received it, then they won't process it). Make a note, as always, to whom you speak and when, date and time, and what was said, in case you need it later.
Once you've checked this and waited as long as their estimate of the length of time it will take then to issue arrears, you could ask your MP to follow it up for you.
This is an administrative matter, rather than a legal one, so a case worker in the voluntary sector would often not get involved, saying that you need to follow the complaint procedure.
To follow this, you have to write to the DWP (!) and if they don't respond appropriately and within their stated timescale for responding, then to the Independent Case Examiner to pursue the complaint.
https://www.gov.uk/government/organisations/independent-case-examiner
I really do appreciate that this is more than painful.
Best wishes and good luck
Gill_Scope