Quingo classic battery issues

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bigwheelgreen
bigwheelgreen Online Community Member Posts: 3 Listener
edited July 2024 in Housing and independent living
Hi I have recently bought a used Quingo classic so that I can accompany my wife who has trouble walking (hobbling) would be a better word ,today was its maiden voyage but it failed as it ran out of power after approx 500 yards. could some kind person please tell me if there is any way to test the the batteries in situ or advise me how to get at them many thanks Bigwheelgreen

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  • Ami2301
    Ami2301 Online Community Member Posts: 7,877 Championing
    Hi @bigwheelgreen
    Welcome to the community! Sorry to hear what has happened, I am unsure however another member of the community may be able to help you and will be in contact with you soon. Fingers crossed it is working soon! :)
  • bigwheelgreen
    bigwheelgreen Online Community Member Posts: 3 Listener
    thanks anyway for replying
  • Sam_Alumni
    Sam_Alumni Scope alumni Posts: 7,602 Championing
    edited October 2018
    Hi @bigwheelgreen
    Quingo have a customer service number - 0808 100 65 70

    I hope they can help!
  • Jean_OT
    Jean_OT Online Community Member Posts: 511 Empowering
    Hi @bigwheelgreen
    I've tried looking online for a service manual  for this scooter without. Reading the Quingo website it seems that they are keen on you using their own engineers rather than attempting maintenance/repairs yourself. 

    Someone posted a similar query on the community last year https://community.scope.org.uk/discussion/38708/how-to-replace-quingo-classic-batteries did you find a solution @Roysmokie ?

    Best Wishes

    Jean
      
  • bigwheelgreen
    bigwheelgreen Online Community Member Posts: 3 Listener
    Hi  I have managed to get to the batteries and change them. It is quite simple you take off the seat  and then the whole of the back cover lifts off as it is only held on by velcro, this then reveals the batteries which are held in place by more velcro then two batteries and four bolts and the batteries are off.
                                                                 Cheers 
                                                                   Bigwheelgreen

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