Still no answer for the assessor not arriving
Options
Firefly123
Community member Posts: 530 Pioneering
Well I just called again for the 4 th time there systems are now up and running but he still has no answer to why the assessor didn't turn up and told me to try again tomorrow.
Comments
-
I've had repeated instances of the assessor not turning up and there's never any reasonable explanation.
In all likelihood they don't have enough assessors prepared to do home visits and the only one they do have was off sick or something, but they couldn't be bothered to let you know.
Which company is this? -
It's Capita all they said was yes it says on the system the home vist was booked for Tuesday but that's it.so until the assessor updates it they don't have an answer
-
You should be aware that (I hope) very occasionally assessors will say that you were out when they called, so it's a good idea to get on to Customer Services as soon as the booked time slot expires and keep on at them until they give you another one.
On one occasion, the assessor didn't turn up for an appointment because when they read the paperwork they realised it was a complete waste of everyone's time to do a face-to-face at all. -
Yes I called them after an hour but took almost 30 mins on hold. They said well you've missed your slot so they probably won't be coming now. I also called the Dwp just so they make a note of it.
-
Firefly123 said:Yes I called them after an hour but took almost 30 mins on hold. They said well you've missed your slot so they probably won't be coming now. I also called the Dwp just so they make a note of it.
-
Three immediate things I would do. Send a letter to CAPITA complaining about the failure of the assessor to keep his/her appointment. Detail the time of your call to CAPITA, date, time etc. The length of time you were on hold, and request they listen to the conversation. CAPITA record all telephone calls. Secondly, Write to DWP, enclosing a copy of your letter to CAPITA, and ask what they intend to do amount it, and will CAPITA's failure affect your benefits, if you are receiving any. Make copies of all letters, and notes of your conversation with both CAPITA and DWP. Find the name of local MP, and send him/her an Email providing a brief outline of your complaint. He/she should get back to you for further information. If Email, don't forget to provide contact telephone number and, most important, your home address. (MP's will not act for you unless you are a constituent)
Hope this helps you to resolve the issue. As CAPITA failed to attend at the appointed date and time, they should offer you another F2F at home.
Good luck.
Man is the only animal that blushes, or needs to. -
Thank you @MsAnxious
Was actually poppy on here that advised me to do that @axwy62
Thank you for the advice @Peasmold_01
I'm going through it times 3 sitting here looking at my daughters form thinking do I have the energy for it. I still haven't claim UC for my other son as is just so much to do it seems never ending.
Thanks for listening -
I feel that this is disgusting treatment and I'm so sorry you're having to deal with this. It would make me so anxious not knowing what was going on, what would happen and I would feel completely out of control of the situation - accessing government services/payments should not ever make people feel that way. I hope they apologise to you and you get it sorted soon x
-
Thank you @siobhan1
Brightness
Categories
- All Categories
- 13K Start here and say hello!
- 6.6K Coffee lounge
- 104 Games lounge
- 416 Cost of living
- 4.3K Disability rights and campaigning
- 1.9K Research and opportunities
- 199 Community updates
- 9.3K Talk about your situation
- 2.1K Children, parents, and families
- 1.6K Work and employment
- 777 Education
- 1.7K Housing and independent living
- 1.4K Aids, adaptations, and equipment
- 615 Dating, sex, and relationships
- 363 Exercise and accessible facilities
- 737 Transport and travel
- 31.6K Talk about money
- 4.4K Benefits and financial support
- 5.2K Employment and Support Allowance (ESA)
- 17.1K PIP, DLA, and AA
- 4.9K Universal Credit (UC)
- 6.3K Talk about your impairment
- 1.8K Cerebral palsy
- 869 Chronic pain and pain management
- 180 Physical and neurological impairments
- 1.1K Autism and neurodiversity
- 1.2K Mental health and wellbeing
- 319 Sensory impairments
- 825 Rare, invisible, and undiagnosed conditions
Do you need advice on your energy costs?
Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.