ESA not paid yet?

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marie83
marie83 Online Community Member Posts: 1 Listener
edited February 2019 in Employment and Support Allowance (ESA)
I am due to be paid at 12pm tonight and my esa still is not in I've no gas electric or food why is it not there

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  • thespiceman
    thespiceman Online Community Member Posts: 6,283 Championing
    edited February 2019
    Hello @marie83   Pleased to meet you welcome.

    Sorry what has happened. Have you rung the ESA helpline.?

    On  0800 169 0310

    I am one of the team of community champions who guide and advise new members who join.

    Please if you are experiencing any problems with your benefits. Plus any money problems.   We are here to help and advise.

    Have a look a round our website for advice and support.

    One further suggestion is to speak to CAB. They have knowledge of benefits and can also sign post you to organisations that can help and give you support.

    Please take care.

    @thespiceman
  • Antonia_Alumni
    Antonia_Alumni Scope alumni Posts: 1,764 Pioneering
    Hi @marie83

    Were you able to get through to the ESA helpline?

    Please keep us updated.
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    Sometimes payments into a bank go in much later than midnight, depending on who you bank with. With my bank they don't go in until about 3am. Hopefully by now you've received payment or rang DWP if you haven't received it. Payments are classed as being late though until the following day after you should have received it.
  • thespiceman
    thespiceman Online Community Member Posts: 6,283 Championing
    Hello @marie83 One suggestion bit of advice is always check your bank account every fortnight to make sure the payments have gone in.

    I know this is common sense just a bit of guidance.

    Trust me one time I used to accept the payments going in.

    No need to look at the bank account.

    Then DWP were trying to contact me on an old mobile. Which I had stopped using.  Looked at my bank account no payments ESA.

    Had to contact them and then told them the updated mobile. Which I stress hardly ever use.  Just texts and when I ned a taxi to come and pick me up.
     
    They had been trying to contact me to tell me something so stopped payments.  Were going to send me a letter eventually.

    Asked them to communicate by landline and Email.  Still stopped payments.  Lesson learnt. Got the back payments.

    So from now on look at my bank account every fortnight.

    Pleasure to talk to you.

    @thespiceman




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