Not heard from ESA about payment they owe him

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Sandra1961
Sandra1961 Online Community Member Posts: 4 Listener
edited February 2019 in Employment and Support Allowance (ESA)
Hi my son is on sea which he has for a few years he had a letter cause he may get a payment which they own him some money we sent the form off  6 wssks go but not heard nothing 

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  • Sandra1961
    Sandra1961 Online Community Member Posts: 4 Listener
    Sorry esa
  • thespiceman
    thespiceman Online Community Member Posts: 6,283 Championing
    Hello @Sandra1961 Pleased to meet you welcome.

    Thank you for joining and your question.

    I am one of the team of community champions who guide, advise and help new members who join.

    In response to your question regarding ESA have you rang them up.

    Telephone number 0800 169 0310.

    Hope that helps.

    Please take care.

    @thespiceman
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    Hi,

    It can take 12 weeks, sometimes longer for them to make a decision and this is from when they receive the form. There's 1000's of people underpaid so expect longer than 12 weeks.
  • Pippa_Alumni
    Pippa_Alumni Scope alumni Posts: 5,761 Championing
    Hi @Sandra1961, and a warm welcome to the community!
  • Sandra1961
    Sandra1961 Online Community Member Posts: 4 Listener
    Thank u 

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