Assessment Complaint

April67
April67 Online Community Member Posts: 13 Listener
edited March 2019 in Employment & Support Allowance (ESA)
Hi i put in a complaint about my assessor by the way she spoke to my friend & myself i have since heard that when you put in a complaint it does affect the outcome of the decision by the DWP please tell me this is wrong? Thank you
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Comments

  • Dotty123
    Dotty123 Online Community Member Posts: 491 Empowering
    It shouldn’t do as they shouldn’t talk nasty to you and it is your right to complain dwp should accept your not happy if you find it does then seek advice good luck 
  • April67
    April67 Online Community Member Posts: 13 Listener
    It's worrying as I just spoke to someone from the complaints department about my friend taking over with letters from them it was them who said it does affect the outcome 
  • Dotty123
    Dotty123 Online Community Member Posts: 491 Empowering
    That’s wrong tho you shouldn’t be treat that way for telling truth 
  • April67
    April67 Online Community Member Posts: 13 Listener
    I know its so frustrating its been just over 3weeks since my assessment im dreading the outcome more now ?
  • poppy123456
    poppy123456 Online Community Member Posts: 64,456 Championing
    It doesn't affect any decision made be a decision maker. DWP aren't interested at all in anything like that. All they're interested in is how your conditions affect you.
  • April67
    April67 Online Community Member Posts: 13 Listener
    That's made me feel a lot more at ease thanks.
  • CockneyRebel
    CockneyRebel Online Community Member Posts: 5,188 Championing
    Have you asked for a copy of the assessment report ?
  • Dotty123
    Dotty123 Online Community Member Posts: 491 Empowering
    Hi how’s you I asked for one Neva got it 
  • April67
    April67 Online Community Member Posts: 13 Listener
    @CockneyRebel no not yet I'm scared to lol
  • April67
    April67 Online Community Member Posts: 13 Listener
    @Dotty123 they should of let you have it as it's all about your health problems try asking again I'm deffo getting mine as I know a lot of stuff will wrong as usual ?
  • Dotty123
    Dotty123 Online Community Member Posts: 491 Empowering
    I’m nil income council gave me £22 rent what do I do 
  • Benistmonk
    Benistmonk Online Community Member Posts: 341 Empowering
    poppy123456 said:
    It doesn't affect any decision made be a decision maker. DWP aren't interested at all in anything like that. All they're interested in is how your conditions affect you.

    If the HCP gives 0 points, the DWP will stop your ESA, it is as simple as that.
  • Benistmonk
    Benistmonk Online Community Member Posts: 341 Empowering
    Dotty123 said:
    I’m nil income council gave me £22 rent what do I do 

    Do you normally get your rent paid by the council directly to your landlord?
  • poppy123456
    poppy123456 Online Community Member Posts: 64,456 Championing
    edited March 2019
    Dotty123 said:
    I’m nil income council gave me £22 rent what do I do 
    Is that the amount you used to pay before you were found fit for work?
  • April67
    April67 Online Community Member Posts: 13 Listener
    Benistmonk said:
    poppy123456 said:
    It doesn't affect any decision made be a decision maker. DWP aren't interested at all in anything like that. All they're interested in is how your conditions affect you.

    If the HCP gives 0 points, the DWP will stop your ESA, it is as simple as that.
    I know now a lot of people have said that thanks poppy 
  • April67
    April67 Online Community Member Posts: 13 Listener
    @Benistmonk I know I've been threw it 4 times now since 2011 it's so nerve racking waiting again ☹
  • poppy123456
    poppy123456 Online Community Member Posts: 64,456 Championing
    Benistmonk said:
    poppy123456 said:
    It doesn't affect any decision made be a decision maker. DWP aren't interested at all in anything like that. All they're interested in is how your conditions affect you.

    If the HCP gives 0 points, the DWP will stop your ESA, it is as simple as that.
    That's not quite correct. Being placed into the support group isn't about scoring points. If there's a support group recommendation then no points will be scored.
  • Benistmonk
    Benistmonk Online Community Member Posts: 341 Empowering
    @April67 Me too, 0 points. No chance of a the DM disagreeing with that score, off to tribunal again for the 5th time now.
  • wildlife
    wildlife Online Community Member Posts: 1,289 Trailblazing
    Just to back up what poppy has said. Making a complaint has nothing whatever to do with the outcome of your claim. DWP don't even need to know unless you tell them because the Assessment Provider who did your face to face are a separate company. In my experience making sure DWP knew I wasn't happy helped me go from standard rate to advanced rate mobility but it doesn't mean that will happen to anyone else. Don't worry. Just treat your complaint and your claim as separate things and you'll be OK.  
  • April67
    April67 Online Community Member Posts: 13 Listener
    Benistmonk said:
    @April67 Me too, 0 points. No chance of a the DM disagreeing with that score, off to tribunal again for the 5th time now.
    Wow 5times thats crazy they really trying it with us its so not fair ☹

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