anyone can help? was sent out letter saying i was owed 3396.80

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katie6
katie6 Online Community Member Posts: 6 Listener
edited April 2019 in Employment and Support Allowance (ESA)
Hi wonderbif anyone can help was sent out letter sayingbi was owed 3396.80 now they saying it was a mistake has anyone else had this thank you

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  • Antonia_Alumni
    Antonia_Alumni Scope alumni Posts: 1,764 Pioneering
    Welcome to the community @katie6 :) Do you know who the letter was from, please?
  • katie6
    katie6 Online Community Member Posts: 6 Listener
    Hi yes was from esa seven people told me I was owed it then last person said I wasn’t so confused 
  • Sam_Alumni
    Sam_Alumni Scope alumni Posts: 7,602 Championing
    Hi @katie6
    It would be best for you to contact them to work this out.

    You’ll need your National Insurance number when you call 

    Textphone: 0800 169 0314 
    NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 169 0310 
    Welsh language: 0800 328 1744 
    Monday to Friday, 8am to 6pm 
    Find out about call charges

  • Adrian_Scope
    Adrian_Scope Posts: 11,758 Online Community Programme Lead
    Hi @katie6 were you sent an ESA3 (IBR) form to fill out?
    Lots of people were underpaid ESA and the DWP are slowly contacting them. 

    Do you still have the letter from them? If so it may be worth calling the number on it again and asking them for clarification on the matter. Alternatively, your local Citizens Advice Bureau may be able to assist you as you can show them the original letter you received and they can go through it all. 
  • katie6
    katie6 Online Community Member Posts: 6 Listener
    Hi yes I’ve contacted them seven people said I was due it then last person said was mistake wasn’t sent no form just a letter thank you
  • katie6
    katie6 Online Community Member Posts: 6 Listener
    Then another person said I might be owed it and they will call me in 48 hours as anyone else had this thank you
  • katie6
    katie6 Online Community Member Posts: 6 Listener
    One one person said it’s cause I have a career on my pip but I thought pip and esa wasn’t nothing to do with each other so confused with it all

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