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Help With Universal Advance

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positivitygoing1
positivitygoing1 Community member Posts: 42 Courageous
in Universal Credit (UC)
Hi ,

I'm hoping someone can help , my housing officer said I could apply for a universal credit advance (I had to move and it triggered me to apply for universal credit , I'd been on income related work activity ESA ,

However I tried to apply online and it says "you cannot claim for an advance at the moment as we are still reviewing your claim" I claimed a week ago and had my verify appointment at the jobcentre , could it be because I had lost my bank card and he said bring it with you on the 7th may for your commitments appointment , point is I cannot wait until then , 

The bank have sent me a new card am I able to just walk into the jobcentre and ask them to scan it to my claim so my bank is verified ? 
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  • poppy123456
    poppy123456 Community member Posts: 54,041 Disability Gamechanger
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    Ring universal credit and apply.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
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  • Adrian_Scope
    Adrian_Scope Posts: 10,938 Scope online community team
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    Hi @positivitygoing1, the protocol is that they won't be able to process your advance until your new card is verified. If you give them a call they arrange an earlier appointment for you to bring your card in or advise whether your local JCs offer a drop in service for this. 
    Community Manager
    Scope
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