Confused with dwp

stonker01 Online Community Member Posts: 51 Connected

May 2019 in Employment and Support Allowance (ESA)

Hi can someone tell me who is higher a case manager or team leader?? 

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  zakblood Online Community Member Posts: 415 Empowering

  May 2019

  The Team leader often works within the team, as a member, carrying out the same roles but with the additional 'leader' responsibilities - as opposed to higher level management which often has a separate job role altogether, so in theroy a case manager should be higher, but it's all in a name tbh, and as job roles change from one depment to another, who can really tell or know for sure, but for me, it should be the manager
  

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  poppy123456 Online Community Member Posts: 64,458 Championing

  May 2019

  It will be the case manager as they are the ones that make the decisions.
  

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