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Confused with dwp

stonker01
stonker01 Member Posts: 51 Connected
in Employment and Support Allowance (ESA)
Hi can someone tell me who is higher a case manager or team leader?? 
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  • zakblood
    zakblood Member Posts: 419 Pioneering
    The Team leader often works within the team, as a member, carrying out the same roles but with the additional 'leader' responsibilities - as opposed to higher level management which often has a separate job role altogether, so in theroy a case manager should be higher, but it's all in a name tbh, and as job roles change from one depment to another, who can really tell or know for sure, but for me, it should be the manager
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  • poppy123456
    poppy123456 Member Posts: 28,627 Disability Gamechanger
    It will be the case manager as they are the ones that make the decisions.
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