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Phonecall Re PIP

I had a phone call from a very nice nurse from DWP regarding my PIP application (I'm moving from DLA).
I had a text a few weeks ago to say they'd received it and I've been anticipating a f2f.
She asked if I'd just come out if hospital or a home. I explained I live in sheltered accommodation which she said explained her mix up as it wasn't clear from the details they had.
She then said something which surprised me as I've been dreading a f2f. She said "I see you requested a home visit". Actually it was my pip advisor who filled the form in and the home visit was his suggestion.
She then said something like,"I see you have mobility problems". And I told her I'd had fibro for 25 years.
She then said she'd try to get everything through with just the paperwork and a report from my GP. (GP is useless and knows nothing about me or how I manage my Fibromyalgia, so don't hold out much hope there).
What is she talking about? Can they complete the process without a f2f? Even my pip advisor said I'd need one. The advisor hardly gave any info on the form. (I already posted on here asking if he'd messed up my application!). I'm not sure what to think now. Has anyone else had a similar experience?
Oh, and on the form, where it asks for supporting reports, my advisor put 'see previous DLA application'. What was he hoping to achieve by that?
I had a text a few weeks ago to say they'd received it and I've been anticipating a f2f.
She asked if I'd just come out if hospital or a home. I explained I live in sheltered accommodation which she said explained her mix up as it wasn't clear from the details they had.
She then said something which surprised me as I've been dreading a f2f. She said "I see you requested a home visit". Actually it was my pip advisor who filled the form in and the home visit was his suggestion.
She then said something like,"I see you have mobility problems". And I told her I'd had fibro for 25 years.
She then said she'd try to get everything through with just the paperwork and a report from my GP. (GP is useless and knows nothing about me or how I manage my Fibromyalgia, so don't hold out much hope there).
What is she talking about? Can they complete the process without a f2f? Even my pip advisor said I'd need one. The advisor hardly gave any info on the form. (I already posted on here asking if he'd messed up my application!). I'm not sure what to think now. Has anyone else had a similar experience?
Oh, and on the form, where it asks for supporting reports, my advisor put 'see previous DLA application'. What was he hoping to achieve by that?
Replies
Interesting about using the DLA file. I thought the two were assessed differently i.e. not how much walking hurts but what you will use the money for to ease the problem, like getting a taxi.
Waiting now for whatever happens next.
Hope you are successful. I know people who have got the full award just from their forms, without a f2f.
I was on full DLA for 19 years, with an indefinite award. xx
Fingers crossed for both of us then☺
Good luck.