Assumption

Harp
Harp Online Community Member Posts: 83 Empowering
in Coffee lounge
A week or so ago, I had a phone call from BT  to see what deal they could do as I am s loyal customer.

As a person with learning difficulties I pointed out to the woman that I prefer the deals by  written form so I can take in my own pace. She replied back with, can't you hear at all then.

I put in a complaint to BT and put in links in about learning difficulties.

I got called back from BT today to apologize and agree everyone should have equal rights to deals. She said there are 3 ways for us to apply to tg deals, by the normal way by phone by the account holder, someone calls on your behalf or online. Which ever way you get a confirmation email to which you have 14 days to cancel the deal

Comments

  • Jurph
    Jurph Online Community Member Posts: 367 Empowering
    Well done you for calling them out! 
  • Harp
    Harp Online Community Member Posts: 83 Empowering
    Thank you
  • Chloe_Alumni
    Chloe_Alumni Scope alumni Posts: 10,506 Championing
    Hi @Harp, thank you for sharing this and that's great that you called them out!

    I think assumptions are something that happen a lot when you have a disability, with people assuming our ability or the condition that we have.

    It is only through awareness (exactly like you did) that these can slowly change. :)
  • Harp
    Harp Online Community Member Posts: 83 Empowering
    Thank you. 


  • Harp
    Harp Online Community Member Posts: 83 Empowering
    Assumptions from others people is part of my life but I will put them straight but it then down to their attitudes to take on board what I said.
  • Adrian_Scope
    Adrian_Scope Posts: 14,323 Online Community Programme Lead
    Thanks for sharing this @Harp. Glad you got a bit of a positive result out of it.
  • Harp
    Harp Online Community Member Posts: 83 Empowering
    Thank uou
  • Ails
    Ails Online Community Member Posts: 2,237 Championing
    Well done @Harp at setting them straight.   :)
  • Harp
    Harp Online Community Member Posts: 83 Empowering
    Thank you
  • April2018mom
    April2018mom Posts: 2,863 Championing
    This is why awareness is vital. I frequently and gently correct myths at work and in life. Well done! I often tell people this “Even though my son has a physical impairment, he can still understand you”. 
  • Harp
    Harp Online Community Member Posts: 83 Empowering
    Thank you
  • April2018mom
    April2018mom Posts: 2,863 Championing
    Harp said:
    Thank you
    No problem! 
  • pollyanna1052
    pollyanna1052 Online Community Member Posts: 2,015 Championing
    Many able bodied people wrongly assume that because someone`s legs dont work, then their brain or mouth doesnt either.

Categories