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Harp Member Posts: 78 Pioneering
A week or so ago, I had a phone call from BT  to see what deal they could do as I am s loyal customer.

As a person with learning difficulties I pointed out to the woman that I prefer the deals by  written form so I can take in my own pace. She replied back with, can't you hear at all then.

I put in a complaint to BT and put in links in about learning difficulties.

I got called back from BT today to apologize and agree everyone should have equal rights to deals. She said there are 3 ways for us to apply to tg deals, by the normal way by phone by the account holder, someone calls on your behalf or online. Which ever way you get a confirmation email to which you have 14 days to cancel the deal
Everyone has the right to have a say in what ever method they use



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