Assumption

Harp

A week or so ago, I had a phone call from BT  to see what deal they could do as I am s loyal customer.

As a person with learning difficulties I pointed out to the woman that I prefer the deals by  written form so I can take in my own pace. She replied back with, can't you hear at all then.

I put in a complaint to BT and put in links in about learning difficulties.

I got called back from BT today to apologize and agree everyone should have equal rights to deals. She said there are 3 ways for us to apply to tg deals, by the normal way by phone by the account holder, someone calls on your behalf or online. Which ever way you get a confirmation email to which you have 14 days to cancel the deal

Jurph

Well done you for calling them out! 

Harp

Thank you

Chloe_Scope

Hi @Harp, thank you for sharing this and that's great that you called them out!

I think assumptions are something that happen a lot when you have a disability, with people assuming our ability or the condition that we have.

It is only through awareness (exactly like you did) that these can slowly change.

Harp

Thank you. 

Harp

Assumptions from others people is part of my life but I will put them straight but it then down to their attitudes to take on board what I said.

Adrian_Scope

Thanks for sharing this @Harp. Glad you got a bit of a positive result out of it.

Harp

Thank uou

Ails

Well done @Harp at setting them straight.  

Harp

Thank you

April2018mom

This is why awareness is vital. I frequently and gently correct myths at work and in life. Well done! I often tell people this “Even though my son has a physical impairment, he can still understand you”. 

Harp

Thank you

April2018mom

Harp said:

Thank you

No problem! 

pollyanna1052

Many able bodied people wrongly assume that because someone`s legs dont work, then their brain or mouth doesnt either.