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DWP phone call

susan48susan48 Member Posts: 2,229 Disability Gamechanger
Today I received a phone call but did not answer as it was a withheld number. They left a message saying “ hi this is DWP it’s ok I will try again later”. 
I did do a form on the phone for the extra benefit along side ESA as my pip has now been reinstated.

they left no contact number or name.

any ideas as to what it could be about, I’m stressing,


  • susan48susan48 Member Posts: 2,229 Disability Gamechanger
    Sorry for the duplicate post
  • FranstrahanFranstrahan Member Posts: 898 Pioneering
    Just guessing but they rang me the other week and I dont answer the phone, I leave it to go to message. It was a similar message to yours, so worrying, anyway I rang back. They rang in the morning and were wanting to know if I could come in for my WCA that afternoon! Fortunately my back was out at the time so I couldnt.
    I posted on here as bit worried by this call, and the main opinion was they had someone cancel and were ringing round to fill the gap.
    So might be same for you, if you're waiting for an interview for something.
    Off subject a bit, I think its appalling that they are permitted to hold everybody in fear of them like this.
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger

    If you live alone then it's possible the phone call was about the SDP being added to your claim BUT we could really only guess and you'll have to ring them to know for sure what it's about.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • susan48susan48 Member Posts: 2,229 Disability Gamechanger
    Update- I called today but the mystery called hadn’t put proper notes in why they called. The person I spoke to was very helpful and put a long note on my records. 
    Everything about all the processes cause anxiety and stress, why not just say to call them back !
  • FranstrahanFranstrahan Member Posts: 898 Pioneering
    When 'official' people call arent they suppose to leave a message with name and number, maybe say briefly why they have called..... very sloppy if they dont.
    Do hope you get it sorted soon @susan48.

  • susan48susan48 Member Posts: 2,229 Disability Gamechanger
    Thanks, everything sorted now, this process has been going on since September last year !!
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