Is there a way I can speak to a decision maker?

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zoeevans191
zoeevans191 Online Community Member Posts: 5 Listener
edited March 2020 in Universal Credit (UC)
Hi I went for  a work  capabilty interview 12 weeks ago universal credit keep saying they have made a decision just have to wait for the decision maker to put it on the system that 6 weeks ago and they still haven't done it and they say they have no connections to the decision makers can anyone tell me if there is a way I can ask for a phone call back from a decision maker or a way I can get through to them 

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  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    HI and welcome,

    It seems very unlikely that a decision's been made, if it had been then the letter would have been uploaded onto your journal. Also, if it had been made they would be able to see what that decision is by looking on the computer.

    You can ring to ask for a copy of the assessment report, this will give you some idea what the decision is likely to be because they mostly go with the report. Do be aware though that waiting times on the phone are very likely increased because of the current circumstances.
  • janer1967
    janer1967 Online Community Member Posts: 21,922 Championing
    Hello and welcome to the community, I hope you ger your decision soon
  • zoeevans191
    zoeevans191 Online Community Member Posts: 5 Listener
    Thankyou what they said was they wont be able to see the decision unless the decision maker puts it on the system but they have made there decision 
  • neuromum4
    neuromum4 Online Community Member Posts: 71 Empowering
    I waited 4 months for a decision.
    I hope you don't have to wait too long.

  • zoeevans191
    zoeevans191 Online Community Member Posts: 5 Listener
    Thankyou 
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    zoeevans191 said:
    Thankyou what they said was they wont be able to see the decision unless the decision maker puts it on the system but they have made there decision 

    This doesn't make sense because how do they know a decision's been made if they can't see it on the computer? If a decision's been made, it will show on the computer within 24 hours, if it hasn't then it won't show.
  • zoeevans191
    zoeevans191 Online Community Member Posts: 5 Listener
    Exactly but that's what they are telling me 
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    If a decision's been made there would be no reason not to put it onto the computer. My only guess is it's not been made yet. Hopefully not too much longer but there's no timescales.
  • zoeevans191
    zoeevans191 Online Community Member Posts: 5 Listener
    No hopefully not much longer because I have a op soon

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