PIP COMPLAINTS CONTACT DETAILS

tina1148
tina1148 Online Community Member Posts: 22 Connected
in PIP, DLA, ADP and AA
Does anyone know the email address or phone contact details of where to send PIP complaints or is it ATOS?

Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,458 Championing
    Hi,

    It depends what the complaint is about. If it's assessment related then it will be the health assessment providers, which is either Independent assessment services or Capita depending on where you live.
  • Ross_Alumni
    Ross_Alumni Scope alumni Posts: 7,611 Championing
    Good morning @tina1148, hope you're well.

    As mentioned above, it will depend on which service you are wanting to complain about, DWP or one of the organisations that provide services like the assessments.

    This page provides information about how to go about either one of those.  It has a section for complaints about the DWP, and then further down a section for complaints about an external organisation that provides services on behalf of the DWP.

    Hope this helps. 
  • janer1967
    janer1967 Online Community Member Posts: 21,922 Championing
    Hi and welcome glad you have joined and hope the info is what you were looking for . If not come back for further advice 
  • ernie2009
    ernie2009 Online Community Member Posts: 180 Empowering
    can i just ask if folks do lodge complaints about the dwp or capita etc does anything ever happen with said complaints or just ignored or swept under the carpet?. 
  • ernie2009
    ernie2009 Online Community Member Posts: 180 Empowering
    woodbine said:
    It's very often the same old story "lessons will be learnt", but complaining about bad experiences might make life a little bit easier for people going forward.
    many thanks woodbine for your reply. the reason i asked the question is because my pip assessment report came back this wk and all though better than expected its still full of porkies so just wondered if worth making a complaint about it. many thanks again.

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