PIP AWARD CONFUSION.. Please help
ceecee95
Online Community Member Posts: 3 Listener
So I'm Carer/Appointee for my partner who is in receipt of PIP and would like some clarification on what this letter means. We believe it's a letter sent due to the extra monies now owed up to the period his current claim has ended.
His claim for STANDARD rates was due to end on the 25th January 2021 and was sent a reminder letter for a new claim which was called in and started on the 29th October 2020. We sent off all evidence and filled forms a week later and ended up finally getting a telephone assessment on the 1st February 2021. I took the phone call and it went really well and the assessor asked plenty of questions and listened about his debilitating condition. A day later when I called the assessors, the assessment was already completed and sent off to the DWP, which was REALLY quick but my judgement was how the assessor was very ''On the ball'' with things.
We received a letter today (4 Days Later) stating he has now been awarded both enhanced rates due to Medical evidence and the health professional consultation report and states has changed the descriptors previously chosen as his circumstances have changed.
The award or ''letter'' states He can get this from the 29th October 2020 to 25th January 2021. Sounds contradicting that these dates have already been and gone. I have noticed the 29/10/20 is the start of the new claim and the 25/01/21 is the date his current claim ends.
Is this a letter sent to us due to the newly increase of monies they would now obviously owe him from the 29th of October? There is no payment date or monies owed section like the previous award letter. I'm not sure if the main letter for this ''NEW'' claim is in the post and hasn't come today, as this letter looks as if this is compulsory due to the new claim being put in 3 months before his current claim ended.
Sorry for the hassle, We've just never done this before so would like some clarification into his situation as the letter is always very government jargon that makes no sense what so ever.
His claim for STANDARD rates was due to end on the 25th January 2021 and was sent a reminder letter for a new claim which was called in and started on the 29th October 2020. We sent off all evidence and filled forms a week later and ended up finally getting a telephone assessment on the 1st February 2021. I took the phone call and it went really well and the assessor asked plenty of questions and listened about his debilitating condition. A day later when I called the assessors, the assessment was already completed and sent off to the DWP, which was REALLY quick but my judgement was how the assessor was very ''On the ball'' with things.
We received a letter today (4 Days Later) stating he has now been awarded both enhanced rates due to Medical evidence and the health professional consultation report and states has changed the descriptors previously chosen as his circumstances have changed.
The award or ''letter'' states He can get this from the 29th October 2020 to 25th January 2021. Sounds contradicting that these dates have already been and gone. I have noticed the 29/10/20 is the start of the new claim and the 25/01/21 is the date his current claim ends.
Is this a letter sent to us due to the newly increase of monies they would now obviously owe him from the 29th of October? There is no payment date or monies owed section like the previous award letter. I'm not sure if the main letter for this ''NEW'' claim is in the post and hasn't come today, as this letter looks as if this is compulsory due to the new claim being put in 3 months before his current claim ended.
Sorry for the hassle, We've just never done this before so would like some clarification into his situation as the letter is always very government jargon that makes no sense what so ever.
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Comments
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Hello and welcome to the community @ceecee95
How are you today?
Yeah that letter does seem a bit puzzling, hopefully giving them a call Monday will help clear it up for you. Government jargon sums it up quite well
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Hi @woodbine
@Ross_Scope
I'm assuming this award from the 29/10/20 to 25/01/21 is just the money difference then because it hasn't actually mentioned the new award date, just the award from when I called them to start the new claim to the actually closing date of his current PIP claim because we was on standard for daily and mobility and has obviously been awarded enhanced for both and they've taken into account the Assessors report which contradicts it into thinking he's had a 3 month award which is very confusing and stressful when they have not worded it properly, as it even states this;
''I have increased your PIP from 29 october 2020 as this is the date you contacted us to register your new claim.''
I will call them Monday.
I'm assuming another letter must be in the post for the updated claim and review date as this speaks as if this is his actual award yet speaks as if this period has been updated because of the money difference from standard to enhanced.
They even said he can now get free vehicle tax from the 29/10/20 to 25/01/21 which obviously does not make any sense.
Stressful to receive this letter on a Saturday.
Thank you 0 -
Yes, definitely not the letter you expect or hope for on a Saturday @ceecee95
Hopefully they can clear it up for you Monday, in the meantime please do your best to relax, enjoy your weekend and put this to the back of your mind
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It sounds like the case manager has messed up when entering the dates on the system.So definitely ring them and ask to be transferred to a case manager, as only they will be able to put it right.0
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@woodbine, reference to DWP letters arriving on a Saturday I have noticed over the last four years of receiving state benefits that these letter have a return address to Ireland if undeliverable. DWP may have an mailing office there where information is processed and mailed from Ireland. Just a thought dam cold out on the scooter no heating.0
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Hi @woodbine
Just a quick update on my partners case in case anyone else gets one of these letters.
The confusing letter was as expected. It was a letter of award for the period of his previous claim whilst his new claim was being assessed. He was awarded the higher rate and thus the letter was sent because of the difference from standard to enhanced. It was basically a letter of award for that period, although they did not state this in the letter, which caused a lot of confusion into thinking it was a 3 month award.
He has officially been awarded 4 years, as we received another letter detailing the new claim.
So, if anyone else gets a letter because your new claim was being done whilst you was in your previous claim, don't worry, if you get a higher award because it's basically a letter detailing the extra you were entitled to during that period.
Thanks all!4 -
Good news
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Pleased that good news, the PIP itself is a non-means tested benefit and entitlement is having a severe health condition which impacts on daily living, people are entitled to that support for that condition, whether not able to work or able to do some work or other activities0
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I find it all very confussing, and get help from my local mental health team. They help me fill in forms, and follow up any issues.0
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