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PIP AWARD CONFUSION.. Please help

ceecee95ceecee95 Member Posts: 3 Listener
edited February 6 in PIP, DLA and AA
So I'm Carer/Appointee for my partner who is in receipt of PIP and would like some clarification on what this letter means. We believe it's a letter sent due to the extra monies now owed up to the period his current claim has ended.

His claim for STANDARD rates was due to end on the 25th January 2021 and was sent a reminder letter for a new claim which was called in and started on the 29th October 2020. We sent off all evidence and filled forms a week later and ended up finally getting a telephone assessment on the 1st February 2021. I took the phone call and it went really well and the assessor asked plenty of questions and listened about his debilitating condition. A day later when I called the assessors, the assessment was already completed and sent off to the DWP, which was REALLY quick but my judgement was how the assessor was very ''On the ball'' with things.

We received a letter today (4 Days Later) stating he has now been awarded both enhanced rates due to Medical evidence and the health professional consultation report and states has changed the descriptors previously chosen as his circumstances have changed.

The award or ''letter'' states He can get this from the 29th October 2020 to 25th January 2021. Sounds contradicting that these dates have already been and gone. I have noticed the 29/10/20 is the start of the new claim and the 25/01/21 is the date his current claim ends. 

Is this a letter sent to us due to the newly increase of monies they would now obviously owe him from the 29th of October? There is no payment date or monies owed section like the previous award letter. I'm not sure if the main letter for this ''NEW'' claim is in the post and hasn't come today, as this letter looks as if this is compulsory due to the new claim being put in 3 months before his current claim ended.

Sorry for the hassle, We've just never done this before so would like some clarification into his situation as the letter is always very government jargon that makes no sense what so ever.

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Replies

  • woodbinewoodbine Member Posts: 2,915 Disability Gamechanger
    @ceecee95 afternoon and welcome to scope, DWP letters can often be very confusing and appear to contradict themselves, the best course of action will be to phone them on Monday and ask them to explain, best time to phone is just as they open before they get busy.
    The good news is that he has been awarded enhanced rates.
  • Ross_ScopeRoss_Scope Community Team Posts: 2,430 Disability Gamechanger
    Hello and welcome to the community @ceecee95

    How are you today? 

    Yeah that letter does seem a bit puzzling, hopefully giving them a call Monday will help clear it up for you. Government jargon sums it up quite well :D 
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  • ceecee95ceecee95 Member Posts: 3 Listener
    edited February 6
    Hi @woodbine
    @Ross_Scope

    I'm assuming this award from the 29/10/20 to 25/01/21 is just the money difference then because it hasn't actually mentioned the new award date, just the award from when I called them to start the new claim to the actually closing date of his current PIP claim because we was on standard for daily and mobility and has obviously been awarded enhanced for both and they've taken into account the Assessors report which contradicts it into thinking he's had a 3 month award which is very confusing and stressful when they have not worded it properly, as it even states this;

    ''I have increased your PIP from 29 october 2020 as this is the date you contacted us to register your new claim.''

    I will call them Monday.

    I'm assuming another letter must be in the post for the updated claim and review date as this speaks as if this is his actual award yet speaks as if this period has been updated because of the money difference from standard to enhanced.

    They even said he can now get free vehicle tax from the 29/10/20 to 25/01/21 which obviously does not make any sense.



    Stressful to receive this letter on a Saturday.

    Thank you :D
  • Ross_ScopeRoss_Scope Community Team Posts: 2,430 Disability Gamechanger
    Yes, definitely not the letter you expect or hope for on a Saturday @ceecee95

    Hopefully they can clear it up for you Monday, in the meantime please do your best to relax, enjoy your weekend and put this to the back of your mind :) 


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  • FetlockFetlock Member Posts: 79 Courageous
    It sounds like the case manager has messed up when entering the dates on the system.
    So definitely ring them and ask to be transferred to a case manager, as only they will be able to put it right.
  • woodbinewoodbine Member Posts: 2,915 Disability Gamechanger
    @ceecee95 they are experts on timing letters to arrive on Saturday, wether it's good news or not. Let us know how you get on Monday.
  • wilkowilko Member Posts: 2,182 Disability Gamechanger
    @woodbine, reference to DWP letters arriving on a Saturday I have noticed over the last four years of receiving state benefits that these letter have a return address to Ireland if undeliverable. DWP may have an mailing office there where information is processed and mailed from Ireland. Just a thought dam cold out on the scooter no heating.
  • GizmoTiddlesGizmoTiddles Member Posts: 129 Pioneering
  • davegregson40davegregson40 Member Posts: 74 Pioneering
    Pleased that good news, the PIP itself is a non-means tested benefit and entitlement is having a severe health condition which impacts on daily living, people are entitled to that support for that condition, whether not able to work or able to do some work or other activities 
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