esa assessment

estpow
estpow Online Community Member Posts: 16 Listener
in Employment & Support Allowance (ESA)
hi everyone . i rang dwp to see if they had any news on assesment. i was told that a decision had been made and that someone will ring me in a day or two. just wondering why she couldnt just tell me on the phone . she said she couldnt see it herself oy that it had been made . thanks all

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  • calcotti
    calcotti Online Community Member Posts: 10,000 Championing
    estpow said:
    hi everyone . i rang dwp to see if they had any news on assesment. i was told that a decision had been made and that someone will ring me in a day or two. just wondering why she couldnt just tell me on the phone . she said she couldnt see it herself oy that it had been made . thanks all
    If they couldn't see it that would be why they couldn't tell you.
  • estpow
    estpow Online Community Member Posts: 16 Listener
    lol yes agreed . but my question was . if she could see it . would she have been ae to tell me or is it standard that they only tell you by letter ?
  • janer1967
    janer1967 Online Community Member Posts: 21,922 Championing
    Hi 

    They do sometimes tell you over the phone depends whi you speak to luck of the draw 

    Surprised they said they would call you though you are normally informed by letter 

    It takes 24 hours for their system to update with the decision so that will be why she couldn't see it 
  • estpow
    estpow Online Community Member Posts: 16 Listener
    they said they would call and also send a letter . i was told also last week that it is in my favour . and the assesor recommended support group . would you know how long after i get that decision letter until i get payment/backpay if owed any . thankyou 
  • janer1967
    janer1967 Online Community Member Posts: 21,922 Championing
    It can take a while for back pay but in some cases they have had the money before the letter 

    Payments should start in next pay after decision if you are entitled 
  • estpow
    estpow Online Community Member Posts: 16 Listener
    hi again im also cur
  • estpow
    estpow Online Community Member Posts: 16 Listener
    hi im just curious . question 40 on the report i recieved from esa assessment .  says harmful information not to be disclosed .  is that the same on all reports or just some ?
  • Cher_Alumni
    Cher_Alumni Scope alumni Posts: 5,714 Championing
    Hi @estpow

    Just to let you know, I've merged your threads together to keep them in this one spot.  Glad to hear the decision has gone in your favour.  
  • estpow
    estpow Online Community Member Posts: 16 Listener
    ok thankyou . great . x

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